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Information Technology Support Engineer
4 months ago
The purpose of your role will be to provide 1st line technical support to telephone requests, email requests and on-site requests from users.
Key tasks
- Advanced troubleshooting and escalations, working with senior staff on issues passed from first line support.
- On site installation support, working with senior IT staff on new installations and break fix to onsite equipment including networking, servers and cloud platforms.
- Incident Management, working with senior IT staff on critical incidents and outages.
- Troubleshooting hardware and software issues and escalating or remediating as required.
About You
- You should have 1 – 2 years’ experience working in IT in a first line role with the desire to move ahead.
The IT Support Engineer job is based in Braintree and is paying £25,000 to £27,000 according to your experience.The package includes full training and support from a friendly team as well as industry recognized qualifications. You must have a driving licence and own a car since occasional travel to other sites is required.
