Customer Success Specialist
3 weeks ago
Customer Success Specialist
GBP25k - GBP27k + Commission + Benefits
Milton Keynes - Hybrid 3 days in the office / 2 days from home
9 month fixed term contract
Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? Do you thrive in a challenging, customer focused environment? If so, we have a fantastic opportunity for a passionate and experienced Customer Success Specialist to join our clients busy Service Delivery Team. This role will involve reactively managing all customer accounts including their retention, renewal, and account activities and delivering a first-class customer experience.
As a Customer Success Specialist, your duties will involve but are not limited to:
- Resolving customer queries promptly and efficiently, liaising with internal departments and escalating accordingly.
- Working under pressure in a fast-paced, target driven environment.
- Escalating more complex queries to the appropriate teams or departments.
- Liaising with customers directly via telephone and email.
- Reactively managing all customer accounts. Their retention, renewal, and account activities.
- Working within SLA s including call and resolution times.
- Ensuring the delivery of excellent customer service and first-class support at all times.
- Updating and managing the CRM system accurately.
- Attending, contributing towards, and presenting at team meetings.
- Achieving team targets relating to retention and growth.
- Maintaining a knowledge of product features and functionality.
To be a successful Customer Success Specialist, you must have:
- Previous experience providing customer service in a call centre environment.
- A determination to resolve customers issues positively and efficiently.
- A strong telephone manner and a desire exceed customer expectations.
- IT literacy and good knowledge of MS Office.
- The ability to remain calm and focused when working under pressure.
- Adaptability to learn new processes and systems quickly.
- A passion for personal growth and development.
- A technical product background and/or account management support would beneficial.
- Knowledge of Salesforce, SAP / CRM systems would be advantageous.
If you feel you have what it takes to be the Customer Success Specialist please apply today because we d love to hear from you
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)
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