Customer Specialist Apprentice
2 months ago
Opportunity information
Salary £16500 per year
Duration 12 months
Advert closing date 11/03/2024
Description
The role of a Customer Specialist Apprentice at Heath Electrical means your core responsibility will be to provide a high-quality service to customers and colleagues which will be delivered from our Head Office in Milton Keynes.
At Heath Electrical we are proud of our story and how we have become what we are today. After being open for 8 years, we have hired 27 staff, trained 9 apprentices, and welcomed 5 babies into the family, it's a fantastic story
See why it's great to work for Heath Electrical
These may be one-off or routine contacts and include dealing with:
- Orders.
- Payments.
- Offering advice, guidance and support.
- Meet-and-greeting.
- Sales.
- Fixing problems.
- Aftercare.
- Service recovery.
- Gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in different departments within the Heath Electrical Services Head Office.
Your actions will influence the customer experience and their satisfaction with Heath Electrical Services organisation. You will demonstrate excellent customer service skills and behaviours and develop your product and/or service knowledge when speaking to or meeting customers.
**Qualities and skills we are looking for**:
- Can use word packages (basic to intermediate level).
- Effective communication skills, both verbal and written.
- Ability to stay calm under pressure.
- Takes pride in their work & puts customers at the forefront of everything they do.
- Quick to learn.
- Attention to detail.
- Able to work as part of a team environment.
- Can build effective working relationships across the business.
- An interest in a Customer Service role.
- Punctual.
- Reliable.
- Presentable.
- Confident on the phone.
- Great Communication skills.
- Great attention to detail.
- Organisation skills.
- Customer care skills.
- Problem solving skills.
- Administrative skills.
- Initiative.
Why choose us? We offer fantastic benefits to all our employees:
- Quarterly team-building activities.
- Supportive team environment.
- On-site Gym.
- Assistance with further training.
- Enrolment in our company pension scheme.
- Career development planning.
Entry requirements
GCSE Maths and English Grade C/4 or above.
Training to be provided
You will be working towards the Level 2 Customer Service Practitioners apprenticeship.
You will be required to attend our Bletchley Campus and will receive face to face visits from your college workplace trainer. In addition, you will receive support from your mentor at Heath Electrical Services throughout the duration of your training and apprenticeship.
Things to consider
Skills required
Array
Future prospects
On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Heath Electrical Services.
Hours per week 40
**Working week Monday - Friday**: 9:00am - 5:00pm
Apprenticeship standard Customer service practitioner (Level 2)
Milton Keynes, Buckinghamshire, England, MK13 8LD
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