Office Representative

1 month ago

London, United Kingdom Chanel, Inc. Full time

Aftersales Representative page is loaded Aftersales Representative
Apply locations London time type Full time posted on Posted 12 Days Ago job requisition id JOBREQ00080602 An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily running of the space ensuring Aftersales clients are welcomed in keeping with our house standards. Some back of house duties will include liaising with the Croydon Atelier Team as well as the French Atelier Team, repair logistics, ordering spare parts and stock management.
As part of this exciting new project you will be the face of the department, you will welcome clients into the new dedicated aftersales space providing a luxury experience for all visitors. With 8 collections created per year, each request is unique and should be assessed on a case-by-case basis. Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines of 3 days after being recorded
Deliver training to FAs on CASS and GRACE projects in the boutiques
Conduct interim stocktakes on repair locations
All quality issue information to be shared as appropriate within the Boutique team and relevant Head Office departments
Liaise with the Dept Supervisor, Operations’ Manager and Aftersales Manager on all client complaints
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible at all times
You will have a good understanding of luxury leather products and costume jewellery goods especially and have good problem-solving skills.
Actively participating in positive feedback sessions to build on the strong relationships we have with the Croydon Atelier as well as the Global Aftersales Teams in France.
With the main portion of the role being the receipt and initial assessment of all repair requests a basic knowledge of CASS and the GRACE aftersales principles is beneficial, as well as;
Being able to plan your daily tasks and show flexibility to ad hoc requests
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
Delivery of excellence in an environment that places the long term success of its people and by extension the brand, at its forefront
Being part of a team that delivers a key value add service to the client, and deepens the clients relationship with the brand
Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
 *We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Having a positive impact – on people, the environment and communities around the world.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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