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Human Resources Shared Services Manager
4 weeks ago
Main Purpose of Role Konecta UK is looking for a HR Manager who will contribute to the achievement of business results by effectively integrating and applying HR knowledge and expertise, leadership and organisational development principles. Pivotal to future success, this role will work in synergy with the ESM HRD and Senior HR Business Partner in all our sites, and be Manager for the HR Shared Services Team. HR function. Understanding best practice around implementing process is key, as is managing and driving positive culture change, by implementing a commercial and value added The HR Manager acts as the face of HR for Konecta UK and reports directly to the ESM HR Director. Skill Required Provide expert advice in all HR matters related to the site, operating at both a strategic and an operational level Management of generalist HR Shared Services teams Introduce and drive change management initiatives across the HR Shared Services Department Oversee all Share Services functions Evaluate and make recommendations to Senior HR Business Partner on cost effective training and development programmes Ensure all payroll processes and pre-employment checks are complete and in line with Konecta Policies Maintain all employment related documentation within the structured framework of the HR document management system Update appropriate forms when an employee receives a promotion/salary amendments or their personal circumstances change via the HR System Oversee all HR site reporting Support when required with screening job applicants to obtain information such as education and work experience. Informing job applicants of their acceptance or rejection for employment Request references from present or past employers for applicants Providing accurate payroll reports regarding sickness absence (paid/unpaid), holiday accruals and leaver details by payroll cut-off dates HR shared services Vendor management Dashboard management Data Analytics to be shared with the Senior HR Business Partner. Contacting agencies in regard to lateness, absenteeism and temporary staff feedback Ensuring all HR Shared Services KPI’s are met on a month basis and analysis provided weekly Ensuring all recruitment and staffing logistics both permanent and temporary are feasible and completed Primary Objectives: Keeping the ESM HR Director & Senior HR Business Partner up to date as required Safety of the workforce Development of the Human Resources Shared Services department Data Management System management Personal ongoing development Must be able to travel and work from other offices as and when required in line with business needs Key Competencies: Extensive experience in a Senior HR role at multi-site level. Qualified CIPD member. University degree preferred. Excellent communication and motivational skills, ability to multitask and work independently. Excellent understanding of BPO practices, KPIs etc. Experience of creating and implementing HR strategies in a complex and fast moving environment. Background of working with senior level staff and key stakeholders. Thorough knowledge of employment legislation and regulations. Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield/Anytime Fitness Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the operations, whose opening hours are 9am – 5.30pm Monday to Friday your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements. You will also receive a full company induction that will include many areas such as GDPR and all other systems as required.
