Receptionist / Customer Service Advisor - Bristol

3 weeks ago


Bristol, United Kingdom Manpower Group (UK) Full time

Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol.

As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.

Responsibilities:

  • Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
  • Support students in understanding and adhering to accommodation policies, rules, and guidelines.
  • Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
  • Liaise with the maintenance operative to ensure issues are resolved satisfactory
  • Liaise with contractors
  • Manage the email inbox and answer calls
  • Manage to post for residents

Skills required:

  • Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
  • Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
  • Sensitivity to cultural diversity and the needs of international students.
  • Proficiency in using computers and basic office software.
  • A positive and adaptable mindset, capable of working well within a team

This is a temporary assignment initially for a 6-week period, however it is likely to be extended.

Immediate starts available.

Interested?

Apply today

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