IT Service Analyst

2 weeks ago


Burngreave South Yorkshire, United Kingdom Senitor Associates Full time €26,000

IT Service Analyst - Sheffield - £25 - 27K
An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provides 1st line level technical co-ordination, support, and delivery of first line offerings. This will Incident and Service Request include ticket logging and progress to resolution, issue investigation and first-time fix resolution for unlocks and advice and guidance.
This is an office based role in their Sheffield office.
Operate on a 1st line technical level with internal and external teams to ensure working practices are executed effectively and service levels achieved
Ensure updates are recorded on the IT Service Management platform and end users are communicated to within relevant timescales. Telephone, email and self-service management of logged tickets.
Will manage 1st line ticket stacks for Incident and Service Request, including investigation, diagnosis and resolution within SLA/ OLA
Drive and improve customer experience and display an impeccable phone manner
Refer to and utilise User knowledge base to increase understanding and uptake of Self-Service options for UK employees
Consult with end users to confirm ticket resolution
Meet service targets for phone calls and call handling
This is an excellent opportunity for an enthusiastic and passionate Service Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.


  • IT Service Analyst

    2 weeks ago


    Burngreave, South Yorkshire, United Kingdom Senitor Associates Full time €26,000

    IT Service Analyst - Sheffield - £25 - 27K An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provides 1st line level technical co-ordination, support, and delivery of first line offerings. This will...

  • Service Desk Analyst

    1 month ago


    Burngreave, South Yorkshire, United Kingdom Corecom Consulting Full time €24,000

    Service Desk Analyst - Upto £25K - 4 days on site - Sheffield (Parking on-site) Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Our Client is a global supplier to the construction industry & they're looking to grow their service desk team! The Service...

  • Service Desk Analyst

    1 month ago


    Burngreave, South Yorkshire, United Kingdom Corecom Consulting Full time €24,000

    Service Desk Analyst - Upto £25K - 4 days on site - Sheffield (Parking on-site) Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Our Client is a global supplier to the construction industry & they're looking to grow their service desk team! The Service...


  • Burngreave, South Yorkshire, United Kingdom Corecom Consulting Full time €24,000

    Service Desk Analyst - Upto £25K - 4 days on site - Sheffield (Parking on-site) Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Our Client is a global supplier to the construction industry & they're looking to grow their service desk team! The Service...


  • Burngreave, South Yorkshire, United Kingdom Corecom Consulting Full time €24,000

    Service Desk Analyst - Upto £25K - 4 days on site - Sheffield (Parking on-site) Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Our Client is a global supplier to the construction industry & they're looking to grow their service desk team! The Service...


  • Burngreave, Sheffield, United Kingdom TEKsystems Full time

    Position Overview: As a Business Solutions Analyst, you will play a crucial role in bridging the gap between business needs and technical implementation. Your primary responsibility will be to convert business requirements into clear, actionable specifications for development teams.Key Responsibilities:Evaluate and interpret User Stories generated by the...


  • South Yorkshire, United Kingdom Vertex IT Solutions Ltd Full time

    Senior Business Analyst & Designer – Finance SpecialistVertex IT Solutions Ltd is seeking a highly skilled Senior Business Analyst to join their Financial Systems team. As a key member of the team, you will be responsible for providing the following activities:To understand the financial objectives, processes, and procedures of the company, as well as the...


  • South Yorkshire, United Kingdom Vertex IT Solutions Ltd Full time

    Senior Business Analyst & Designer – Finance SpecialistVertex IT Solutions Ltd is seeking a highly skilled Senior Business Analyst to join their Financial Systems team. As a key member of the team, you will be responsible for providing the following activities:To understand the financial objectives, processes, and procedures of the company, as well as the...


  • South East, United Kingdom Spectrum IT Recruitment Limited Full time

    Senior Cyber Security Analyst - Be a key member of a new Cyber Security Team - Join a successful business offering services to customers globally.Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.The Cyber Security Analyst will play a key role in driving adoption of Cyber Security...

  • Service Desk Analyst

    3 weeks ago


    Cheltenham, South West, United Kingdom Randstad UK Holding Full time

    Service Desk Analyst CheltenhamHybrid Role An amazing opportunity has arisen for a Service Desk Analyst to join the team, based out of their regional office in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that...


  • South East, United Kingdom In Technology Group Limited Full time

    Role: Senior Service Desk AnalystApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Areas: KentSalary: Up to £32,000 On siteI am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team based in Kent...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Business and Sales Analyst, and who can support the sales and operations team analysing and presenting...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Business and Sales Analyst, and who can support the sales and operations team analysing and presenting...


  • Sittingbourne, South East, United Kingdom Southern Housing Full time

    Service Desk AnalystDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.£14,720 pa part time salary 18 hours per week Sittingbourne Hybrid working The roleAs Service Desk Analyst you will be part of a high performing team to provide an efficient, friendly and responsive service to internal and...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Business and Sales Analyst, and who can support the sales and operations team analysing and presenting...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Business and Sales Analyst, and who can support the sales and operations team analysing and presenting...


  • Salisbury, South West, United Kingdom Carrington Recruitment Solutions Limited Full time

    Job Title: Service Desk Analyst, Microsoft Troubleshooting, M365About the Role:We are seeking an experienced Service Desk Analyst to join our team at Carrington Recruitment Solutions Limited. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Junior Business and Sales Analyst, and who can support the sales and operations team analysing and...


  • Thorne, South Yorkshire, United Kingdom Yorkshire Talent Partners Full time €28,000

    Business and Sales Analyst My client is a leading manufacturing business who has their head office in Thorne, north of Doncaster, easily accessible from the M18. Due to internal movement, they are recruiting someone who can comfortably work on MS Excel as Junior Business and Sales Analyst, and who can support the sales and operations team analysing and...


  • South East England, United Kingdom In Technology Group Limited Full time €32,000

    Role: Senior Service Desk Analyst Areas: Kent Salary: Up to £32,000 On site I am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team based in Kent to support their service desk. Acting as a senior escalation point, you will be responsible for...