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IT Service Analyst
2 months ago
IT Service Analyst - Sheffield - £25 - 27K
An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provides 1st line level technical co-ordination, support, and delivery of first line offerings. This will Incident and Service Request include ticket logging and progress to resolution, issue investigation and first-time fix resolution for unlocks and advice and guidance.
This is an office based role in their Sheffield office.
Operate on a 1st line technical level with internal and external teams to ensure working practices are executed effectively and service levels achieved
Ensure updates are recorded on the IT Service Management platform and end users are communicated to within relevant timescales. Telephone, email and self-service management of logged tickets.
Will manage 1st line ticket stacks for Incident and Service Request, including investigation, diagnosis and resolution within SLA/ OLA
Drive and improve customer experience and display an impeccable phone manner
Refer to and utilise User knowledge base to increase understanding and uptake of Self-Service options for UK employees
Consult with end users to confirm ticket resolution
Meet service targets for phone calls and call handling
This is an excellent opportunity for an enthusiastic and passionate Service Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
