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Microsoft Service Desk Analyst
2 months ago
Job Title: Service Desk Analyst, Microsoft Troubleshooting, M365
About the Role:
We are seeking an experienced Service Desk Analyst to join our team at Carrington Recruitment Solutions Limited. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and remote desktop
- Identify and resolve technical issues related to Microsoft products and services
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with the latest Microsoft technologies and products
Requirements:
- 3+ years of experience in a Service Desk Analyst role
- Strong knowledge of Microsoft products and services, including M365
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong analytical and technical skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
