Colleague Trainer

4 weeks ago


Gloucester Gloucestershire, United Kingdom Tebay Services Full time

This is a brand new role working alongside managers and service leaders to provide training and support for new and existingcolleagues to ensure we are consistently delivering brand standards in our offer and exceptional service to our customers. When you are not busy training you will work alongside your team in your role as a colleague; s erving customers, working on the tills, stocking products etc.

You will

    • Train and d evelop all new colleagues on the job as part of their induction, ensuring they have the best first experience with Westmorland and understand who we are and “how we do business”
    • You will provide training and support for existing colleagues as guided by your Manager
    • Support on the job experiences on site to ensure we are recruiting the best colleagues
    • You will have the responsibility on shift for checking all brand standards as well as observing other colleagues’ behaviours to ensure i t fits with our expectations
    • I dentify any gaps in training and make suitable training plans where appropriate
    • Brief and train in any brand or department changes e.g. to recipe or new products
    • Support the People Team with the delivery of any new training initiatives
    • Support your Department Manager to ensure that colleagues are completing their e-learning on time

As this role will support colleagues who work across our full trading hours, you will need the flexibility to ensure you are on hand to share your expertise as the business requires it, whether those colleagues work during the day, at night or at weekends.

You will be a natural people person, with strong communication and organisational skills. You must be passionate about the business and training and coaching others to be the best they can be. Experience in a similar role or having experience training and developing colleagues as part of another role would be beneficial as is a train the trainer accreditation. #J-18808-Ljbffr

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