Equality Diversity

1 month ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

The main purpose of the role is to provide an efficient, professional and confidential administration service for the Equality, Diversity & Inclusion (EDI) team in a fast-paced and ever-changing environment.

The post holder will ensure the smooth administration and the appropriate levels of administrative support are in place for a wide range of activities including the Trust’s Inclusion Network and Council, EDI projects, campaigns, and ad hoc initiatives which progress the EDI agenda for our Trust.

This role would suit someone with the following attributes, skills and experience:
Experienced in providing high quality customer service, with excellent communication skills (both verbal and written)
At least 2 years of administrative experience
Able to work autonomously and proactively
Able to initiate and maintain office/administrative systems
Ability and demonstrable experience of responding proactively to tight deadlines; able to work on own initiative, prioritise own workload and works well under pressure in a busy environment
Demonstrate effective interpersonal skills face to face and over the phone; able to deal with confidential and sensitive matters in a professional and discreet manner
High level organisational skills, managing multiple projects, ensuring effective and efficient use of available resources
Committed towards, and understanding of, the principles of equality, diversity and inclusion and demonstrable interest in the EDI agenda
Open-minded and proactive in identifying and making improvements
Demonstrates strong empathy and sensitivity to the needs/experiences of individuals/groups

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

The Leadership & OD (LOD) team is part of the People & OD department which includes Resourcing, HR services and Professional Education. The LOD team provides and coordinates a wide range of leadership development programmes, Equality Diversity & Inclusion (EDI) activities, talent development opportunities, coaching and mentoring, OD interventions and team support to over 10,000 colleagues working across both Gloucestershire Hospitals NHS Foundation Trust and Gloucestershire Managed Services (GMS).

We are a busy team covering a large portfolio, and together we are committed to doing the very best for our colleagues and patients.

JOB PURPOSE
General administration and coordination
- Organise and coordinate the day-to-day running and administration of EDI team.
- Assist and respond appropriately, consistently and efficiently to online, telephone and face-to-face enquiries in a friendly, courteous, tactful, compassionate, reassuring and discreet manner, using active listening and facilitative skills.
- In line with GDPR requirements, take and record relevant details pertaining to an individual’s situation; determining relevant cultural, social and economic factors in a respectful and non-judgemental manner.
- Actively respond to and resolve administration queries which are escalated by other members of the L&OD team; following trust policy and using own initiative to ensure seamless support for the team and our customers.
- Work flexibly with EDI and Leadership & OD colleagues and the wider People & OD department to ensure periods of absence (e.g. annual/sick leave) are adequately covered.
- Regularly review, maintain, and update the EDI webpage content on the intranet, liaising with the Communications team as required.
- Organise and schedule meetings (face-to-face and virtual).
- Coordinate electronic diaries for the EDI Lead and EDI Coordinator.
- Provide a minute-taking service to the EDI Steering group, the Inclusion Council, and other EDI-related meetings/events.
- Administer the Trust’s invoicing system and maintain computerised systems to facilitate and ensure the payment and recording of invoices.
- Monitor and replenish stock levels; place orders and track successful delivery of these using the procurement ordering system.
- Develop, maintain and ensure correct usage of manual and/or computerised administrative systems, to facilitate and record departmental activities

EDI Projects and Events coordination and administration
- Provide support to Trainers/Speakers/Facilitators with virtual/online events when required e.g. delegate registration; chat box monitoring; helping with breakout rooms
- Administration lead for all EDI events and programmes (on-site, off-site and virtual), working closely and regularly with EDI project lead/commissioners. Support the design and d

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