Customer Service Associate
1 week ago
Job Role: Customer Service Associate
Salary: £25,000
Hours: Monday – Friday between the hours of 8am – 6pm
Location: Nottingham
We’re looking for relationship builders who take pride in delivering high quality customer service whilst achieving the project goals.
What will the role involve?
Provide outstanding customer service via phone, webchat, and email.- Follow communication scripts and use responses/email templates when interacting with customers.
- Handle high volume of calls, chats and emails with varying degrees of questions and concerns.
- Work collaboratively in a team environment promoting a positive work ethic.
- Navigate and learn multiple computer systems efficiently.
- Adhere to internal policies to ensure compliance with legal parameters, as well as company policies and procedures.
- Effective problem-solving skills to deliver timely resolutions.
- Meeting targets for customer satisfaction, average handling time, compliance, attendance, and adherence.
Job Role: Customer Service Associate
Salary: £25,000
Hours: Monday – Friday between the hours of 8am – 6pm
Location: Nottingham
We’re looking for relationship builders who take pride in delivering high quality customer service whilst achieving the project goals.
What will the role involve?
Provide outstanding customer service via phone, webchat, and email.- Follow communication scripts and use responses/email templates when interacting with customers.
- Handle high volume of calls, chats and emails with varying degrees of questions and concerns.
- Work collaboratively in a team environment promoting a positive work ethic.
- Navigate and learn multiple computer systems efficiently.
- Adhere to internal policies to ensure compliance with legal parameters, as well as company policies and procedures.
- Effective problem-solving skills to deliver timely resolutions.
- Meeting targets for customer satisfaction, average handling time, compliance, attendance, and adherence.
- Excellent communication skills.
- Previous customer service experience is desirable.
- Ability to work in a high-volume production environment.
- Comfortable navigating multiple computer systems.
- Willingness to work in rotational shifts.
- Strong problem-solving skills.
- Team player with a positive work ethic.
Harper Recruitment Group is proud to be supporting the brilliant Forget-Me-Notts by setting up a drop-off point for their Cost of Living Relief initiative in our Nottingham City Centre office. We've supported them for many years, and for very good reason
National Minimum Wage: understanding the April 2024 amendmentsGet prepared for the National Minimum Wage increase with our quick guide
“Harpers have provided me with a great recruitment experience and was able to find me a suitable role within a couple weeks of registering The consult ... ”“My experience of Harper Recruitment was very positive and professional. All staff from the front desk to the recruitment consultants I met with were s ... ”The Clock Tower, Talbot Street, Nottingham, NG1 5GG, United Kingdom
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