Customer Service Associate
3 weeks ago
This is a fantastic opportunity for anyone looking to excel in Customer Service for a thriving Nottingham call centre.
**No Call Centre Experience Necessary.**
The owners have over 40 years experience collectively working within Customer Service.
We are seeking individuals that have at least 6 months Customer Service experience for a very rewarding role within our growing business.
The job involves contacting clients that have shown interest in our services, you will ask a number of questions and information gather by following a very easy script and enter customer answers into a CRM, with calls lasting approximately 10 minutes.
The job is to provide a service for our clients, **THERE IS NO SELLING INVOLVED.**
Full training is provided, after this you will join our Nursery team where one of our Customer Service Training Specialists will work with you to unlock your true potential and help you with your development as you start your journey with the business.
We are experts when it comes to support and development and we take pride in what we have accomplished to date, supporting local talent and help them secure positions within our business.
We have a career path ready for all new employees, this is due to expansion, and we will be offering career opportunities to our staff allowing you to work towards positions in areas such as Compliance, Administration, Web Development, Training & Management.
The position is full time, working Monday - Thursday 9.45am - 7pm, and Friday 10am - 2pm.
You will receive 1 hour lunch + breaks.
Overtime is optional on a Saturday.
You will be awarded with 28 days annual leave + the opportunity to leave early fully paid upon achieving desired performance levels, more of which will be explained during the interview stage.
The office has recently been renovated, we have several flat screen TV's playing Movies, Sports, Music Channels and Netflix, as well as Game Consoles for all staff to enjoy.
We have "Chill Out" zones within the office for break time for you to sit with your work colleagues and enjoy your rest periods.
Pay starts at £9.50 per hour, there is a commission scheme in place from day 1 with the average monthly bonus being paid out of between £300 - £2000.
**Job Types**: Full-time, Permanent
**Salary**: From £9.50 per hour
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Flexitime
Schedule:
- Holidays
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
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