HR Associate Advisor

3 weeks ago

Nottingham, United Kingdom Capital One - UK Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

HR Associate Advisor

**About this role**

In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive HR Operations service to our associates. As a member of Associate Support in HR Shared Services, you’ll be joining the team behind the Ask HR service - the front door to HR for our associates.

You’ll support our people leaders to manage their teams by advising on our employment policies, processes and practices. Your role is to respond and resolve queries quickly, to a high quality, and with heart.

Delivery of exceptional customer service is crucial to this role - you will be passionate about delivering an outstanding experience every time, and you’ll thrive on helping our associates be the best they can be. The goal is to resolve their issue first time but if you can’t, you’ll escalate it and take personal ownership for getting their question resolved correctly and as quickly as possible.

You’ll enable our associates and people leaders to help themselves by directing them to the tools, resources and information available to them and if these aren’t good enough, you’ll have the power to change them. This is a great role for someone with existing HR experience (and/or an HR qualification) who wants to develop their knowledge and experience in HR operations and employee relations.

**What you’ll do**
- Manage a high caseload of complex queries and manage associate related administration, following our defined processes and work instructions
- Use your knowledge and experience of HR policies to support or lead on cases and administration
- Escalate associate cases where needed but take ownership to resolve the case as quickly as possible and keep the associate updated so they continue to have a positive experience
- Identify and implement opportunities to improve the associate experience
- Be the voice of the associate to drive change and highlight the impacts of process/policy changes
- Work closely and communicate regularly with the HR Operations, HR Shared Services and wider HR teams to make sure we deliver a joined up, co-ordinated HR service to our associates
- Deliver Ask HR service excellence every time and meet the expectations of every single associate you interact with by answering queries quickly, effectively and with heart

**What we’re looking for**
- Existing HR experience (and/or an HR qualification) and ideally experience of HR immigration work/tasks
- Experience in, and demonstrable passion for outstanding customer service
- Commitment to a high quality output
- Exceptional written and verbal communication skills with a talent for delivering sometimes complex information in a clear, concise and understandable manner (in plain English, no HR jargon here)
- Effective questioning skills which help you get to the nub of the associate’s question (and understand if there’s more to it)
- Organised, diligent, focused and able to work through your own case load and meet agreed service levels with escalation when appropriate
- Attention to detail to minimise the risk of errors which adversely impact our associates
- Prepared to challenge the status quo and identify and drive through improvement opportunities which improve the experience of our associates

**Where and how you'll work**

This is a permanent position and can be based in our Nottingham offices.

Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.

We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.

The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an esp

  • HR Advisor

    5 days ago

    Nottingham, United Kingdom Page-Hired Full time

    **HR Advisor Nottingham** - A competitive salary ranging from £27,000 to £35,000 per annum - Generous holiday leave - Comprehensive benefits packaged - Opportunities for professional development - A supportive and inclusive company culture We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing...

  • Senior HR Advisor

    2 weeks ago

    Nottingham, United Kingdom Finegreen Full time

    We are supporting a NHS organisation in the East Midlands region to recruit a Senior HR Advisor to provide a quality senior level operational HR service to specified Directorates. The Senior HR Advisor will work directly with the HR Business Partner and Directorate Managers to identify and resolve HR and workforce issues. Main role responsibilities: * ...

  • Senior HR Advisor

    2 weeks ago

    Nottingham, United Kingdom Finegreen Full time

    We are supporting a NHS organisation in the East Midlands region to recruit a Senior HR Advisor to provide a quality senior level operational HR service to specified Directorates. The Senior HR Advisor will work directly with the HR Business Partner and Directorate Managers to identify and resolve HR and workforce issues.Main role responsibilities: * ...

  • Senior HR Advisor

    2 weeks ago

    Nottingham, United Kingdom Finegreen Remote Work Freelance Full time

    We are supporting a NHS organisation in the East Midlands region to recruit a Senior HR Advisor to provide a quality senior level operational HR service to specified Directorates. The Senior HR Advisor will work directly with the HR Business Partner and Directorate Managers to identify and resolve HR and workforce issues. Main role responsibilities: ...

  • Senior HR Advisor

    2 weeks ago

    Nottingham, United Kingdom Finegreen Full time

    We are supporting a NHS organisation in the East Midlands region to recruit a Senior HR Advisor to provide a quality senior level operational HR service to specified Directorates. The Senior HR Advisor will work directly with the HR Business Partner and Directorate Managers to identify and resolve HR and workforce issues. Main role responsibilities: * ...

  • HR Advisor

    6 days ago

    Nottingham, United Kingdom Page Personnel Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures. Client Details Our client is a renowned player in the private healthcare sector, employing over 1,000 individuals across...

  • HR Advisor

    4 weeks ago

    Nottingham, United Kingdom SF Group Full time

    HR Advisor Temporary to start asap £15-17 per hour Nottingham - hybrid (3 days at site with 2 from home) SF Recruitment are currently recruiting for a HR Advisor to support our client on a temporary basis. This is a fantastic opportunity to support a business through a period of growth and change and could lead to something longer term. You will provide...

  • HR Advisor

    6 days ago

    Nottingham, United Kingdom Page Personnel Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures.Client DetailsOur client is a renowned player in the private healthcare sector, employing over 1,000 individuals across the...

  • HR & Compliance Advisor

    5 days ago

    Nottingham, United Kingdom Nottingham High School Part time

    We are looking for a part-time HR & Compliance Advisor to join our Human Resources Team. Completed application forms should be sent electronically to jobs@nottinghamhigh.co.uk no later than 9am on Wednesday 15th May 2024.As we are committed to securing the right person, early applications may result in the early closing of the vacancy.This is a varied and...

  • HR Advisor

    6 days ago

    Nottingham, United Kingdom Page Personnel Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures.Client DetailsOur client is a renowned player in the private healthcare sector, employing over 1,000 individuals across the...

  • HR & Compliance Advisor

    2 weeks ago

    Nottingham, United Kingdom Nottingham High School Part time

    We are looking for a part-time HR & Compliance Advisor to join our Human Resources Team. Completed application forms should be sent electronically to jobs@nottinghamhigh.co.uk no later than 9am on Wednesday 15th May 2024.As we are committed to securing the right person, early applications may result in the early closing of the vacancy.This is a varied and...

  • HR & Compliance Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Nottingham High School Full time

    We are looking for a part-time HR & Compliance Advisor to join our Human Resources Team. Completed application forms should be sent electronically to no later than 9am on Wednesday 15th May 2024.As we are committed to securing the right person, early applications may result in the early closing of the vacancy.This is a varied and challenging role, the ideal...

  • HR & Compliance Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham High School Full time

    We are looking for a part-time HR & Compliance Advisor to join our Human Resources Team. Completed application forms should be sent electronically to no later than 9am on Wednesday 15th May 2024.As we are committed to securing the right person, early applications may result in the early closing of the vacancy.This is a varied and challenging role, the ideal...

  • HR & Compliance Advisor

    1 week ago

    Nottingham, United Kingdom Nottingham High School Full time

    We are looking for a part-time HR & Compliance Advisor to join our Human Resources Team. Completed application forms should be sent electronically to jobs@nottinghamhigh.co.uk no later than 9am on Wednesday 15th May 2024. As we are committed to securing the right person, early applications may result in the early closing of the vacancy. This is a varied...

  • HR Advisor

    6 days ago

    Nottingham, Nottingham, United Kingdom Page Personnel Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures.Client DetailsOur client is a renowned player in the private healthcare sector, employing over 1,000 individuals across the...

  • HR and Payroll Advisor

    4 weeks ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **HR and Payroll Advisor** | Nottingham City Centre | Permanent | £25,000 - 28,000 Cherry Professional are looking to recruit an experienced **HR and Payroll advisor** for a fast paced hospitality company located in Nottingham centre.Not only will you have an extremely varied role, you will work with a great team and receivesome fantastic...

  • HR Advisor

    4 days ago

    Nottingham, United Kingdom Personnel Today awards Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures. Client Details Our client is a renowned player in the private healthcare sector, employing over 1,000 individuals across...

  • HR Advisor/Senior Advisor

    4 weeks ago

    Nottingham, United Kingdom Harper Finance Full time

    Senior HR Advisor  £Permanent  Mansfield – Flexible working/Hybrid  Full Time Monday – Friday  Harper Recruitment Group are working in partnership with a highly reputable educational establishment based in North Nottinghamshire. They are looking for an experienced HR Advisor to lead and take ownership of the employee relations experience. Due to...

  • HR Advisor

    5 days ago

    Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    **HR Advisor** **£30,000** **Nottingham** **12 month FTC** - Have experience in a fast-paced HR setting - Be comfortable dealing with **internal and external stakeholders**: - Have experience dealing with their own complex ER caseload - Hold a CIPD qualification Please put your **home postcode** on your CV when applying. Our recruitment tech uses this...

  • HR Advisor

    4 days ago

    Nottingham, United Kingdom Page Personnel Full time

    We are seeking an HR Advisor to join a dedicated healthcare business based in Nottingham. The role involves managing human resources operations, ensuring compliance with regulations, and providing guidance on HR policies and procedures. Client Details Our client is a renowned player in the private healthcare sector, employing over 1,000 individuals across...