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IT Service Analyst/Service Delivery Analyst
3 months ago
You'll have the exciting opportunity to be involved in the redevelopment of our office and vehicle conditioning centre in Coalville. You'll act as a liaison with our Technology and Workplace departments to drive through and deliver the reopening of our Coalville office and vehicle conditioning centre in accordance with agreed timelines.
Once the redevelopment work has been completed, you will be represent the IT Service Centre onsite to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with the IT Service Centre.
Shares the vision of being friendly, flexible and facilitating when working with customers and colleagues to reach a resolution
Demonstrates a track record of owning & managing initiatives / projects to completion
Experience working in a Customer Service or Service Centre environment.
Strong customer service skills
Supporting Microsoft Windows 10/11 in an enterprise environment
Administrating Microsoft Active Directory
Administrating Microsoft Exchange
Supporting Microsoft 365 Applications
Supporting remote connectivity/VPN
Supporting LAN/WAN technologies
Supporting Laptops/Desktops and Printers/Multi-Function Devices
Supporting iOS Apple devices
We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
Competitive reward package including an annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
28 days annual leave with option to purchase and sell days
Free fresh fruit and snacks in the office
1 day for volunteering
Funded Private Medical Insurance cover
Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
Employee Discount Scheme with an app to save on the go
Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
