Permanent Desktop Support Engineer

2 weeks ago


Nottingham, United Kingdom ENSEK LTD Full time

As a Desktop Engineer, you’ll be responsible for supporting colleagues across the company both remotely and physically to resolve a breadth of IT related challenges. This will range from hardware & physical network support to improvement of desktop related processes across the organisation.
You’ll also be comfortable working with a variety of individuals and companies such as suppliers and software support to help accomplish our goals as a company.
As an office-based role you will be supporting to develop the desktop function within ENSEK to the next level, documenting process & procedures & generally demonstrating excellence both personally and within the wider team.
You will provide customer focused support to colleagues, debugging more complex issues & supporting a self-service approach
You will support the office throughout the week, providing confidence of working equipment & a high quality office environment
You will support the ordering of IT equipment, and the asset management associated
You will support security operations within the business, helping to ensure our adherence to audit requirements where appropriate & supporting security features installed on our end user devices
You have a background in technical desktop skills, such as Azure administration / network management & hardware diagnostics
Disposition for learning new skills and techniques for process/ technical support
Comfortable with being able to offer support for technical issues a user may experience in their operating system, and the physical aspect of desktop support
Adept at writing documentation to map Standard Operating Procedures for knowledge sharing



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