Desktop Support Engineer

2 weeks ago

Nottingham, United Kingdom James Adams Full time

James Adams is seeking a highly motivated and customer-focused Desktop Support Technician to join my clients growing IT team. You will be responsible for providing Desktop support to our internal users, resolving technical issues, and ensuring a smooth user experience. This is a permanent position working onsite in Nottingham.

Responsibilities:

  • Provide excellent technical support to internal users, both remotely and on-site.
  • Troubleshoot and resolve a wide range of hardware and software issues related to desktops, laptops, and peripherals.
  • Configure and maintain user accounts, laptops (including set-up, deployment, and decommissioning), and mobile devices.
  • Manage user access and permissions through Entra ID and Intune administration.
  • Utilize Service Now to effectively log, track, and resolve user tickets and manage IT assets.
  • Collaborate with the Cybersecurity team on security incidents, demonstrating familiarity with security tools like Crowdstrike and Zscaler.
  • Maintain a secure and reliable Wi-Fi environment using Ubiquiti.
  • Clearly explain complex technical concepts to non-technical users in a patient and understandable manner.
  • Continuously learn and develop your technical knowledge to stay up-to-date with the latest technologies.

Skills and Experience:

  • 1-2 years of experience in a desktop support or similar technical role.
  • Familiarity with Microsoft Windows operating systems.
  • Experience with Active Directory and Group Policy would be a plus.
  • Experience with cloud platforms like Microsoft Azure (familiarity is a plus).
  • A strong understanding of laptop hardware and software configuration.
  • Knowledge of Entra ID and Intune administration.
  • Proficiency with Service Now for ticketing and asset management.
  • Basic understanding of cybersecurity concepts and familiarity with security tools like Crowdstrike and Zscaler preferred.
  • Experience with Ubiquiti for Wi-Fi management is a plus.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical information to non-technical users in a clear and concise manner.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Excellent customer service skills with a commitment to user satisfaction.

If of interest please send your CV now to apply

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