Desktop Engineer

3 weeks ago


Nottingham, United Kingdom Venn Group Full time

**
Role:
Desktop Engineer
**Type: 6-month contract**

**Start date: ASAP**

**Location: Nottingham**

**Rate: £250 Daily rate**
- Appropriately manage support calls/tickets in terms of fault severity/business impact, chasing any resolving teams (internal and external) for progress updates, routing and updating calls intelligently and escalating problems where required.
- Ensure that the desktop support regime remains in place, is adhered to, maintained and developed, whilst ensuring that IT services within the Authority meet the business and stakeholders needs, are secure and meet industry best practice and mandated compliancestandards.
- Collaboratively work with the Service Management team and lead the authoring, maintenance and review of knowledge base articles in use by the SD ensuring that they are continuously reviewed and updated where appropriate to ensure that 1st line support fixrates are maximised
- Extensive experience in PowerShell, SCCM, Automation, Application packaging and Scripting
- To manage your own performance and be accountable for meeting individual, team and corporate objectives
- To act in accordance with the Scheme of Delegation and ensure propriety and regularity in the handling of public funds
- To effectively assess and manage risks
- To contribute towards the management and delivery of the team’s objectives, budgets and financial records



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