After Sales Service Delivery Manager

2 weeks ago


Crawley West Sussex, United Kingdom Reed Full time

Service Delivery Manager
Job Type : Full-time
Location: UK (with travel to customer sites as necessary)
Are you an Aftersales Service Delivery Manager looking to join a rapidly growing team?The ideal candidate will have a strong background in telecommunicationtechnologies, operational business processes, and customer support. With a focus on driving service excellence and customer satisfaction, this role is pivotal in enhancing service delivery and support operations.
Write processes and procedures for customised support services.
Assist with the creation of customer training on in-life services procedures.
Build and maintain relationships with the customer’s internal management.
Represent customer needs to post-sales support teams and relevant organisations.
Travel to site visits, presenting operational issues/activity, customer satisfaction, and gap analysis.
Work with Service Delivery/Services Management to ensure seamless delivery of services and support.
Project manage process improvements both internally and within the customer’s operation.
4-6 years of related customer support experience, project management experience, or business experience.
~ Strong project management skills with the ability to work in a cross-functional, multi-disciplined matrix environment.
~ To be considered for this role, please apply online now.
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