Key Account Manager

4 weeks ago

Crawley, United Kingdom Reed Sales Full time

**Are you looking to work in a global aviation business? Are you customer service focused, have experience of working in sales with additional knowledge and capability in reporting and data analysis? Please read on for further details of an excitingrole based in Manor Royal, Crawley.**

**Benefits**:
Additional leave
Company pension
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Bonus Scheme

**Working Hours**:
**Monday to Friday 9-5.30pm**

**Roles and Responsibilities**:

- Develop and maintain positive relationships with key account managers and allocated customers
- Develop and maintain positive relationships with internal stakeholders including IOC, Logistics, MRO, Finance, Accounts Receivable, Inventory Management, Business Development, Engineering
- Accountable for the Profit and Loss associated with the Customer Agreement(s).
- Support to Account Receivable team to ensure the on time payment of invoices by Customer(s)
- As required, prepare for & attend Monthly Performance Business Review meetings with senior

management with regard to the contractual, operational and financial performance of the Customer

agreement(s)
- Support the Core Return team to ensure adherence by Customer(s) to the contracted service levels
- Ensure monthly service level performance reports are prepared and circulated for review internally

and with Customer(s)
- Ensure flight hour reconciliations and annual escalations are processed in accordance with the

contract(s)
- Ensure customer(s) continues to comply with the ‘conditions precedent’ outlined in the contract
- Ensure all invoicing is up to date on a monthly basis
- Ensure regular meetings are conducted as required and that a formal contract review meeting is held

as contracted
- Ensure pre-meetings are conducted with internal stakeholders, that management is briefed before

and after each meeting and that Action Items are recorded to track agreed actions, action owners,

action status and are used on a regular basis for subsequent meetings
- Managing and monitoring all operational KPI’s to ensure contractual service levels are being

achieved and contractual responsibilities are being adhered to.
- Work to improve cost management for all elements of the contract including but not limited to

repair spend, freight and logistics.
- Provide guidance and input into the Inventory Management to ensure that the most optimised

inventory is in place to support the contracts.
- To initiate and drive Continuous Improvement concepts and initiatives directly relating to the service

delivery and processes associated with each contract.
- Ensure a contract/operations interface document is regularly reviewed and updated in conjunction

with the customer and internal stakeholders
- Report any issues to the Manager in a timely manner
- Understand and contribute to ensuring departmental and company targets are met
- Adhere to all Health & Safety guidelines and Quality responsibilities

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