Facilities Operations Manager

2 weeks ago

London, United Kingdom Chelsea Football Club Full time

Under the direction of the Head of Facilities manages the day-to-day soft services operations across all the clubs sites including direct management of the Helpdesk and Postal service team leaders as well as lead on the cleaning contract. Participates in the development, recommendation, and administration of department policies, procedures and processes in support of departmental operations..
Facilities Operations Manager
Facilities
REPORTING TO:Head of Facilities
Under the direction of the Head of Facilities manages the day-to-day soft services operations across all the clubs sites including direct management of the Helpdesk and Postal service team leaders as well as lead on the cleaning contract. Participates in the development, recommendation, and administration of department policies, procedures and processes in support of departmental operations..
Responds to enquiries and requests for service from internal stakeholders and supervises administrative services provided by the Helpdesk and Postal teams..
The post holder will need to have excellent prioritisation and planning skills as well as the ability to communicate to various stakeholders across the business. They shall ensure a consistent and high-level of service through the development of an excellent relationship with all stakeholders and our outsourced suppliers.
In this facilities management role you will have the ability to make an immediate impact and have the opportunity to support the wider team to manage the clubs facilities services.
Stamford Bridge (with travel to Cobham Training Ground and Kingsmeadow Stadium)
CONTRACT:Permanent, 40 hours any 5 of 7
Strong focus and knowledge on soft services and experience in hard services delivery
Direct management of the Helpdesk and Postal Teams
Ensure all building facilities adhere to proper safety standards and cleaning procedures
Lead on the waste management across all sites with a strong focus on recycling
Grow good working relationships with users, colleagues & stakeholders, driving a positive customer service agenda
Housekeeping of our CAFM system (MRI Evolution)
Managing financial budgets and build annual budgets, supporting the Head of Facilities manage the departments budget
Procurement and overall support of company compliance
Ownership of all reactive and planned maintenance activities relating to the soft services delivery and ensure they are carried out in line with the appropriate compliant requirements
Maintaining our Contractor Management System
Lead of Projects as directed by the Head of Facilities
To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
HERE TO WIN (Measures of Performance):
Ensuring the CAFM System is managed with a focus on managing overdue tasks as well as asset / location verification
Excellent knowledge of Word, Excel, Outlook and general IT
Customer Service focused
5 or more years experience in Facilities Management including tactical management of soft services and improvement in standards
~ Skilled in use of Word, Excel, Outlook and Internet/Intranet
Excellent Customer Service skills
Must be able to work home matchdays evenings and weekends
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups).Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

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