Customer Service Executive

2 weeks ago

United Kingdom Vonage Full time

Customer Solutions Manager (Mandarin Speaking)
As a Success Manager, you'll foster key customer relationships, collaborating across teams to deliver innovative communication solutions. You'll drive customer outcomes, act as a trusted advisor, and identify growth opportunities.
What you'll do
Build strong customer relationships, serving as the main point of contact and driving onboarding success plans.
Advocate for customer needs and communicate effectively to drive solutions and growth.
Educate customers on product features and functionality to enhance their business.
Manage onboarding processes and advise customers on scaling their business effectively.
Anticipate customer needs, track progress, and identify revenue opportunities.
Address issues promptly and maintain proactive communication.
Assist in marketing opportunities and collaborate across teams.
Develop plans for increasing penetration and visibility at key customer accounts.
What you'll bring
~ A robust customer-centric mindset and approach - making customers happy excites you

Experience in CPaaS / SaaS or communication APIs
An understanding of how Professional Services/ Customer Success teams operate
Detail oriented with excellent account management, time management and problem solving skills
Exceptional written and verbal communication skills with a high-level of professionalism
Pragmatic and realistic and can build strong internal working relationships to support customer delivery requirements
Exceptional collaboration and teamwork skills 
Positive, proactive and solution oriented attitude to everything you do
What's required for application
4+ years experience in customer relationship or account management, with technical customer base experience. Fluent in Chinese (Mandarin) - speaking, reading and writing with experience working with customers in Mainland China
Project/Program management experience with a track record of successful projects.
Tech-savvy with CRM system familiarity and quantitative skills
Willingness to travel internationally and work flexible hours.
Intellectual curiosity and collaborative spirit.
Bachelor's degree or higher in engineering or related field.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin, sexual orientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, or if you have a disability or special need that requires accommodation, please let us know by emailing CandidateAccommodations@vonage.com .
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