Customer Service Executive

3 weeks ago


United Kingdom New Statesman Full time

About Us

The New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source of analysis and opinion, shaping the national conversation in the UK and beyond.

About the role

As a Customer Services Executive at New Statesman , you will play a crucial role in ensuring our subscribers receive exceptional service and support. You will be responsible for addressing customer inquiries promptly and professionally, using our systems efficiently to resolve issues, and collaborating closely with internal teams to enhance the customer experience. This role offers the opportunity to work within a dynamic environment at the intersection of publishing, marketing, and customer service.

Key Tasks & Responsibilities:

  • Respond to daily customer inquiries via telephone and email with professionalism and courtesy.
  • Use systems such as Piano and Zendesk to promptly resolve customer issues, collaborating with our external customer service team (BCC) as needed.
  • Process new and repeat orders accurately and efficiently.
  • Handle agency orders and resolve related customer inquiries.
  • Keep the NS Publisher informed of any customer complaints and escalate critical issues to the NS Editor in Chief when necessary.
  • Collaborate with the NS Marketing and Editorial teams to address customer concerns and participate in key promotions and events.
  • Assist customers with website-related inquiries, including online registrations and logins, coordinating with the Tech team to resolve issues.
  • Develop customer service KPIs based on feedback to continuously improve performance.
  • Create and maintain scripts to ensure a consistent customer service experience.
  • Oversee the processing of the print magazine label run every Tuesday, including accessing and processing print subscription data in Excel and coordinating with international printers.
  • Manage group subscriptions for high-profile clients and institutions, such as libraries, universities, and parliamentary offices.

Skills and experience:

  • Prior experience in delivering outstanding customer service.
  • Excellent writing and editing skills, with a professional telephone manner.
  • Commercial awareness and experience working towards targets.
  • Highly organised and self-motivated, with the ability to prioritise tasks effectively.
  • Ability to work accurately under pressure and meet strict deadlines.
  • Familiarity with customer service systems such as Zendesk, Pardot, and Piano is beneficial but not essential.

Company benefits

  • 25 days' holiday (plus bank holidays)
  • Additional days off for your birthday, health and well-being day and volunteering day
  • Hybrid working arrangements
  • Subscription to NS publications and all other online content
  • Access to a discounted shopping program
  • Cycle to work scheme
  • Enhanced maternity, paternity and adoption pay
  • Enhanced company sick pay after probation

The New Statesman Media Group (T/A Progressive Media Investments) values diversity and is an equal opportunity employer. This hiring process will follow the principles of "blind recruitment" whereby personal information will be removed before shortlisting and the hiring manager will assess candidates based on their skills and experience only.

Candidates must have the right to independently live and work in the United Kingdom.

All personal data collected will be stored in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.



  • United Kingdom Sleepworks Inc Full time

    4 days ago Be among the first 25 applicants We here at Siamo Recruitment are working with a leading SME, thriving within the energy industry looking to onboard a passionate and developing Customer Service Executive. With a growing customer base our client is looking for a hard working an personable talent to thrive within a small business, understanding...


  • United Kingdom Speedy Services Full time

    Speedy Customer Service Executive Location: Castle Donington Schedule: Monday - Friday, 7:30 - 17:00 Are you passionate about building relationships and delivering exceptional customer service? At Speedy, we prioritize our customers and are seeking individuals to join us during this exciting period. In the role of Customer Service Executive, you will: ...


  • United Kingdom Joy Limited Full time

    CUSTOMER SERVICE EXECUTIVE   Do you want to be a to be part of a small, friendly team with a special culture? Joy Limited – UK Distributor for Moroccanoil are looking for a customer service exec to join our dynamic, fast paced team as we enter an exciting new phase of growth.   We are looking for a forward thinking organised individual, with a ‘can...


  • United Kingdom Tecktribe Solutions SMC Pvt Ltd Full time

    Tecktribe Solutions is looking for Customer Service Executives for its Jhelum office. Key responsibilities include: Handle live Chat on websites Handle Customer Emails on a regular basis Handle Live Customer Calls. Resolve possible issues of customers Must know how to handle E-Commerce based customers Requirements: Minimum Graduation Excellent...


  • United Kingdom Fairways Hotel Full time

    AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries. Description Customer Relations Executive Brierly Hill (DY5) Hybrid - 3 days per week in the office, 2 remote. Arc Legal...


  • United Kingdom MorePeople Full time

    Tills and Customer Service Manager | Cornwall £Competitive Bored of being in your current retail sector? You are a knowledgeable customer service manager that is driven to develop your career further. Being able to learn off each other which will help progression going forward. Overseeing both the till area and customer service aspect within your...


  • United Kingdom Park Street People Full time

    A market leader in their industry is seeking a Customer & Sales Support Executive with French language skills to join their team on a full time, permanent basis. Utilising your English and French language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are...


  • United Kingdom Vitesse PSP Limited Full time

    We are on the Vitesse frontline as the key point of contact for our clients; supporting the fast movement of money to pay claims to insurance policyholders in their time of need. You will be part of a team that strives to put the customer first by meeting their needs and finding ways to improve what we do and the service we provide. Typically, you will be...


  • United Kingdom MorePeople Full time

    Tills and Customer Service Manager | Cornwall Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. £Competitive Bored of being in your current retail sector? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable customer...


  • United Kingdom Lgcplus Full time

    The Strategic Alliance between High Peak Borough Council and Staffordshire Moorlands District Council has been in place for more than a decade – the Councils share a workforce delivering services to two distinct areas with their own corporate plans and priorities. The sheer variety of work is a factor that’s often mentioned as a big plus by our staff...


  • United Kingdom Marston Holdings Ltd Full time

    We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in...

  • Assistant Director

    2 days ago


    United Kingdom Commercial Services Interim and Executive Search Full time

    Interim Assistant Director - Customer Service and Transformation £800pd Inside IR35 South East County Council Please note the right candidate must have Local Authority experience. The role will involve: 1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...


  • United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...


  • United Kingdom Sharpsmart UK Full time

    Sharpsmart Rainham Essex facility are expanding and we have a brand new vacancy for a Customer Service Lead to join the team, reporting to the Customer Service Supervisor you will provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. Your role...


  • United Kingdom Tecktribe Solutions SMC Pvt Ltd Full time

    Tecktribe Solutions is looking for Customer Service Executives for its Jhelum office. Handle live Chat on websites Minimum Graduation Excellent English Communication Skills Can speak English fluently


  • United Kingdom Air Business Limited Full time

    We have a new position for a talented 'Customer Account Executive' to join our account management team in Hatfield. Reporting to the Account Manager, this role will see you be responsible for providing a great customer experience for a number of allocated accounts, ensuring the client’s instructions are always followed accurately, and to provide...


  • United Kingdom reesmarx Full time

    Senior Customer Service SpecialistAbout the CompanyOur client is a unified breathing company that focuses on improving the lives of those treated with our devices. They are a recognized leader in the Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring market segments. They are also the largest pure-play company of its kind.They...


  • United Kingdom reesmarx Full time

    Senior Customer Service SpecialistAbout the CompanyOur client is a unified breathing company that focuses on improving the lives of those treated with our devices. They are a recognized leader in the Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring market segments. They are also the largest pure-play company of its kind.They...


  • United Kingdom reesmarx Full time

    Senior Customer Service Specialist About the Company Our client is a unified breathing company that focuses on improving the lives of those treated with our devices. They are a recognized leader in the Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring market segments. They are also the largest pure-play company of its kind....


  • United Kingdom reesmarx Full time

    Senior Customer Service SpecialistAbout the CompanyOur client is a unified breathing company that focuses on improving the lives of those treated with our devices. They are a recognized leader in the Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring market segments. They are also the largest pure-play company of its kind.They...