Customer Service Executive

3 weeks ago


United Kingdom Joy Limited Full time

CUSTOMER SERVICE EXECUTIVE  

Do you want to be a to be part of a small, friendly team with a special culture?

Joy Limited – UK Distributor for Moroccanoil are looking for a customer service exec to join our dynamic, fast paced team as we enter an exciting new phase of growth.

 

We are looking for a forward thinking organised individual, with a ‘can do’ attitude, who has a passion for providing excellent customer service. The ideal candidate will be enthusiastic and pay attention to detail. 

 

You should be proficient in Microsoft programmes, be self-managing, and proactively follow up. Being a small team, we are looking for someone with excellent team spirit, willing to get involved in varied tasks and projects.

 

  • Managing Customer Service mailbox, ensuring all enquires are responded to within 24 hrs. 
  • Answering inbound phone calls and from time to time making outbound support calls.
  • Work closely with our logistics and marketing team to co-ordinate Customer Orders
  • Process Customer Orders using Sage 50.
  • Support with Team Events.
  • Support Field Team with organising materials and admin.
  • General Office Admin.

 

The ideal candidate would be:

- Enthusiastic and self-motivated.

- A strong team player with excellent communication skills.

- Experienced in project management, with excellent organisation skills.

- Numerate

- Able to multitask and work effectively in a fast-paced environment.

- A highly organised individual.

 

Key Skills:

⁃ Sage 50 

⁃ Excellent communication abilities.

⁃ Attention to detail for maintaining accurate product listings and pricing.

⁃ Customer relationship management skills.

⁃ Ability to collaborate effectively with cross-functional teams.

 

In an industry of Hair Care, it would be an added bonus to have experience within the haircare industry and have experience of Professional Color.

Salary Range £24k-£28k depending on experience

+ bonus scheme and generous staff discounts.



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