Head of Payments

2 weeks ago


London, United Kingdom Cynergy Bank Limited Full time

Application Deadline: Wednesday 01 May 2024

Hybrid Working Pattern - 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank Limited are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

  • Competitive Salary and Company Bonus
  • 210 hours (30 days) holiday plus bank holidays
  • Option to purchase an additional 10 days holiday
  • Pension contribution and Life Assurance
  • Income Protection Scheme and Season Ticket Loan
  • Private Medical Insurance and Health Check (After Probation)
  • Electric Car Scheme and Money Coach (After Probation)

The role

Seeking a dynamic individual as The Head of Payments & FX who will define, develop and deliver our payments and FX strategy for the bank. Setting stretching financial goals to improve the commercial performance of the bank’s transactional banking capability. You will be responsible for the management of the payments and FX product range over the full product lifecycle from ideation through development to live, and will represent the voice of the customer at all touchpoints in the customer journey ensuring our customers receive good outcomes.

The role is key to create innovative, customer focussed products and services that support Cynergy Bank ambitions to provide best in class services to its customers.

This role will collaborate closely with our Operational Service, Treasury, Finance and IT teams.

Responsibilities:

  • Oversee all payment products, domestic and international as well as the Bank’s FX services.
  • Product P&L responsibility for payments and FX, including accurate forecasting and delivery of all financial metrics.
  • Develop and execute strategies to optimise payment processing and FX services, improve customer satisfaction and maintain compliance with Regulatory requirements.
  • Define KPIs, analyse the impact of service features and provide insightful recommendations for continuous improvement.
  • Ability to use insight to create innovative product and proposition solutions that meet the needs of our target customers.
  • Manage relationships with external partners including banks, payment processors and any future 3rd party providers.
  • Strategic business planning.
  • Stakeholder collaboration.
  • Customer satisfaction.
  • Reduction of complaints and effective management of these.
  • Regulatory compliance.
  • Develop a highly collaborative team with good succession planning and high employee engagement

Essential Knowledge & Experience

Technical skills

  • Strong understanding of P&L, and commercial drivers
  • Previous experience of product / proposition development
  • Understanding and application of regulatory requirements and frameworks
  • Payments experience in UK Banking/financial services
  • Strategic planning
  • Stakeholder influencing and collaboration

Relevant and/or preferred qualifications

  • University Degree

Soft skills

  • Customer first mindset
  • Act as a leader of change and promote agility across the business
  • Demonstrate resilience in a fast-changing environment
  • Ability to effectively coach and mentor colleagues providing future succession for the Bank
  • Motivate, inspire and create an effective team to achieve set common and individual goals
  • Demonstrate alignment and actively promote the Bank’s value

Risk and/or governance responsibilities

  • Operational planning and performance
  • Responsible for product compliance with all relevant legislation, regulation and industry best practice
  • Apply risk assessment and management principles to assess compliance and operational risks associated with the role and inherent in the business, to pre-empt any issues and minimise or remove risks

Outline of Leadership responsibilities (if applicable)

  • Lead, coach & develop your team. Leading by example; ensuring strong team dynamics, true ownership & accountability and actively coaching individual team members on their performance and personal growth
  • Demonstrate strong market understanding and gain presence and credibility with future (and current) third party providers
  • Take accountability of individual commercial performance for payments and FX.
#J-18808-Ljbffr

  • London, United Kingdom HSBC Full time

    -Job description If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions...


  • London, United Kingdom Handelsbanken Full time

    Job Introduction The Head of Digital Product (Payments) role resides within the Handelsbanken Digital department and is responsible for overseeing the strategy and development of the Bank’s digital products relating to the payments process across both the private and corporate banking segments. Playing an important role within the Bank’s Business...


  • London, United Kingdom Trust Payments Full time

    Trust Payments Limited have an exciting opportunity for a Senior Business Development Manager to join the team. Job Type: Permanent, Full-time

  • Head of Engineering

    6 days ago


    London, United Kingdom The MWek Company Full time

    Position: Head of Engineering - Payments and Cards Location: Flexible (Remote or On-site) Salary: £120,000 per annum Company Overview: My client is a leading provider of payment solutions and card services, catering to a diverse range of clients globally. With a focus on innovation, security, and scalability, we strive to deliver cutting-edge...

  • Head of Payments

    1 day ago


    London, United Kingdom Railsr Full time

    **About Railsr** Railsr is the world’s leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience, everywhere in the world, with any brand. With hundreds of clients globally and end-users in the multi millions, Railsr has the most...


  • London, United Kingdom HSBC Full time

    -Job description Some careers offer brighter prospects than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global...


  • London, United Kingdom Tribe Payments Full time

    Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities.  At Tribe, we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating...


  • London, United Kingdom IFX Payments Full time

    **PEOPLE & CULTURE OPERATIONS ASSOCIATE** **Reporting Line**:Head of People & Culture **Location**: London, hybrid working with Tuesday, Wednesday, Thursday in office and Monday and Friday remote **Contract**: Full-time, permanent **Date**:May 2024 **ABOUT IFX PAYMENTS** Founded in 2005, IFX Payments has grown to become a leading global foreign...


  • London, United Kingdom DNA Payments Group Full time

    **The opportunity** We are looking for a skilled Accounts Payable Clerk to be responsible for processing all invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient and timely manner. **Day to day you will** - Process outgoing payments in compliance with financial policies and procedures - Perform day to day...


  • London, United Kingdom DNA Payments Group Full time

    **The opportunity** We’re looking for a Compliance Associate to join our expanding team based in London. Reporting to the Head of Compliance, the purpose of your role is to implement and maintain the firm’s 2nd line Compliance Oversight Programme with the support of the Compliance team to ensure that the business is meeting its regulatory obligations...


  • London, Greater London, United Kingdom Global Accounting Network Full time

    Global Accounting Network are exclusively partnered with a growing fintech company. They are looking for an experience Payments Manager to join their team on a 6 month interim basis. This role is a brilliant opportunity for an experienced payments manager to come in and hit the ground running in a brilliant and growing team and will be reporting directly to...


  • London, United Kingdom GC Partners Full time

    **Job Purpose** The Junior Payments Officer will be responsible for daily payments processing and ad hoc duties, including processing client money transactions, identifying client money issues whenever they arise and maintaining meticulous records. **Person Specification** We are looking for an individual who currently possesses the following skills: -...


  • London, United Kingdom MARKET TALENT Full time

    **Job Purpose** To process the day to day functions relating to retail payment operations including inward & outward payments, agency clearing, liaising/supporting the various business units and assisting the team to complete all other daily tasks**.** **Key Responsibilities & Accountabilities** - Process the daily work relating to - Keying in SWIFT...


  • London, United Kingdom GC Partners Full time

    **Trainee Payments Assistant**: Location London Reporting to Head of Payments Contract Permanent, Full Time Hours 08:30 - 17:30 Monday to Thursday and 08:30 - 17:00 on Fridays Are you ready to start your career in a rapidly progressing company with service at the heart of everything we do? Then you’ve come to the right place. We are GC Partners...


  • London, United Kingdom University of Leeds Full time

    **Study Payments Coordinator**: **Would you like to work in a team supporting the delivery of healthcare research in the NHS? Do you have strong problem solving skills and an ability to develop logical solutions to business problems? Do you have good communication skills, customer focus and the ability to interact with a range of stakeholders across multiple...


  • London, United Kingdom Bank of America Full time

    EMEA Real Time Payments Product Manager, Global Payments Solutions, Director At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to...


  • London, United Kingdom Bank of England Full time

    **Administrator - Payment Systems and Communication** **-** **(** **008810** **)** **Primary Location** UK-ENG-London **Job** Banking Operations **Organisation** 412000 - MARKET SERVICES DIVISION **Job Posting** 06-Jun-2023, 2:41:59 AM - Banking, Payments and Innovation Directorate (BPI - formerly Banking, Payments and Financial Resilience) supports the...


  • London, United Kingdom Danos Group Full time

    Job Description The Company A leading payments services provider is looking for a 3PQE+* Regulatory/ Commercial Lawyer to provide legal support to the business. You will report directly to the Head of Legal on a variety of legal matters including the development of new products and services. This is a great opportunity to help craft their future product...


  • London, Greater London, United Kingdom Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates...


  • London, United Kingdom Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...