Customer Service Specialist

3 weeks ago

Southampton, United Kingdom Towergate Health & Protection Full time

Client Services Specialist - Southampton - ARD933775
Option of Hybrid working, following successful completion of probation period)
Do you have officed based Customer Service or Administration experience?
Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you’re feeling confident and you’re training and probation period is complete, the role will become hybrid if you wish, where you’ll have the option to split your week with days in the office and from home.
We will make sure you get all the training and development you need to progress with us too, and you’ll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers.
What you’ll do as a Client Services Specialist:
The role of Client Services Specialist is to provide exceptional client service and support for an assigned Consultant in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations.
This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. You will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
What are we looking for in our Client Services Specialists?
You don’t need to have come from the Insurance sector though you will need to have previous officed-based experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person:
Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience?
As mentioned, administration experience is required for this role as you will need to have strong Microsoft Office skills
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Holiday entitlement of 26 days plus bank holidays
~ Opportunity to progress your career across the entire Ardonagh family
~ Pension scheme for when you feel it’s time to retire
~24-hour support for physical and mental wellbeing
~1 days paid volunteering day to give back to our communities
~ We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
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