Customer Care Manager

4 weeks ago


Wokingham Berkshire, United Kingdom Wheatstone Solutions Full time €48,000

Customer Care Manager - Permanent - Berkshire - £48,000+ plus package

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.

* Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations.

* Work closely with site teams and contractors to notify on any reoccuring patterns or issues that arise.

* Manage any complaints that arise with customers' and deal with effectively alongside the Head of department.

* Travelling across the region, the candidate will be ideally located around the Berkshire/Surrey area to cover several developments around the outskirts of the M25 and South.

Previous experience within a Customer Service Manager / Customer Relations Manager role, or similar in the House Building / New Homes industry.

* Flexbility to travel to sites around the region operated (to be discussed)

* Excellent report and email writing skills and proficient with IT.


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