Customer Care Manager Position

4 weeks ago


Wokingham, Wokingham, United Kingdom Wheatstone Solutions Full time

Customer Care Manager Job Description

We are seeking a Customer Care Manager to join our team at Wheatstone Solutions. The ideal candidate will have previous experience in a Customer Service Manager or Customer Relations Manager role, preferably in the House Building or New Homes industry.

Key Responsibilities:

  • Meet customers in their properties, carrying out inspections as necessary on reported defects or issues.
  • Write reports from inspections to discuss with the Customer Care department and relevant stakeholders.
  • Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations.
  • Work closely with site teams and contractors to notify on any recurring patterns or issues that arise.
  • Carry out home demonstrations.
  • Manage any complaints that arise with customers and deal with them effectively alongside the Head of department.

Requirements:

  • Previous experience in a Customer Service Manager or Customer Relations Manager role.
  • Flexibility to travel to sites around the region.

Location: Ideally located around the Berkshire/Surrey area to cover several developments around the outskirts of the M25 and South.


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