Customer Care Manager Position
4 weeks ago
Customer Care Manager Job Description
We are seeking a Customer Care Manager to join our team at Wheatstone Solutions. The ideal candidate will have previous experience in a Customer Service Manager or Customer Relations Manager role, preferably in the House Building or New Homes industry.
Key Responsibilities:
- Meet customers in their properties, carrying out inspections as necessary on reported defects or issues.
- Write reports from inspections to discuss with the Customer Care department and relevant stakeholders.
- Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations.
- Work closely with site teams and contractors to notify on any recurring patterns or issues that arise.
- Carry out home demonstrations.
- Manage any complaints that arise with customers and deal with them effectively alongside the Head of department.
Requirements:
- Previous experience in a Customer Service Manager or Customer Relations Manager role.
- Flexibility to travel to sites around the region.
Location: Ideally located around the Berkshire/Surrey area to cover several developments around the outskirts of the M25 and South.
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