Risk, Performance and Quality Manager

3 weeks ago

Dartford Kent, United Kingdom Connect Plus Services Full time

CPS represents an exciting collaboration between industry giants Balfour Beatty, AtkinsRéalis, and Egis Together, we spearhead the operation and maintenance of none other than the M25—the bustling heartbeat of European motorways. Imagine the thrill of orchestrating over £100 million of annual investment into this vital highway infrastructure, meticulously planning and executing projects amidst the constant flow of traffic. Whether you’re already immersed in the world of Highways or eager to embark on this exhilarating journey, the M25 promises an unparalleled experience, brimming with challenges and opportunities that simply cannot be matched elsewhere We are looking for a Risk, Performance and Quality Manager to join our dynamic team of experts.

Role Purpose:

To support the CPS Asset Management Office (AMO) in collating, communicating, and driving improvement around asset risk and performance reporting. The role will also oversee the AMO quality management systems (QMS) and act as the main conduit between the AMO and other CPS support functions such as HR and Finance.

Interfaces:

AMO INTERNAL: Asset Teams (Linear, Structures, Powered Assets), Economic Investment Team, Network Improvements Team, Inspections & Data Improvement Team and Engineering & Design Team.

CPS INTERNAL: Finance Team, Human Resources, Quality Assurance & Improvement team

EXTERNAL: Connect Plus, National Highways

Accountabilities:

  • Responsible for the AMO & Engineering Group risk reporting function, ensuring all teams accurately capture and record technical and business risks in line with our corporate and stakeholder requirements, and that these are escalated appropriately.
  • Responsible for Asset & Engineering Performance Group reporting, ensuring that all Asset teams accurately capture and record technical and operational performance data and that these are reported in line with our corporate and stakeholder requirements.
  • To improve the effectiveness and efficiency of the Performance and Risk capture process across the AMO and Engineering group, championing local process enhancements and ensuring the adoption of enterprise-level risk requirements and improvements.
  • To act as a focal point for recruitment and HR issues within the AMO & engineering group, facilitating effective liaison and coordination between the responsible AMO line managers and HR. Monitoring AMO & Engineering Group compliance with HR policies on behalf of the Head of AMO.
  • To act as a focal point for financial compliance and reporting within the AMO & engineering group, facilitating effective liaison and coordination between the responsible AMO line managers and Finance. Monitoring AMO & Engineering Group compliance with financial policies on behalf of the Head of AMO.
  • To act as the champion and focal point for the Quality Management System (QMS) used within the AMO & Engineering Group. Monitor compliance with the QMS policies on behalf of the Head of AMO and identify, develop and embed QMS improvements.

Experience required:

  • Practitioner-level experience in Risk capture and reporting systems
  • Practitioner-level experience in Performance reporting functions
  • Advanced user skills and experience with Microsoft Office Excel
  • The ability to generate and present statistical data in tabular and graphical forms.
  • Familiarity with business-unit financial control and practices
  • Familiarity with Quality Management Systems (QMS) and monitoring teams for adherence. Experience of QMS improvement projects preferred.
  • Strong interpersonal and collaboration skills with demonstrable experience in building effective relationships across teams and with support functions.
  • Demonstrable communication skills through a variety of formal and informal channels, including verbal, presentations, written reports, and e-mail.
  • Full UK Driving Licence (Essential)

Behaviours

Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value, take performance reporting to the next level and create an environment which encourages improvement ideas for better ways of working.

Trust and respect: Recognise and value our customers and people’s contributions and empowering innovation. Be open and honest with all our stakeholders and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude.

Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas, and expertise with others.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project. We expect a minimum of 3 days per week to be spent at CPS M25 offices, with one of those days based in Dartford.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project. We expect a minimum of 3 days per week to be spent at CPS M25 offices, with one of those days based in Dartford.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk

We foster diversity and inclusivity in our workplace, actively welcoming applications from qualified individuals of all backgrounds. Regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, all are encouraged to apply. Our goal is to cultivate a supportive and respectful environment where every employee can excel. If you need accommodations during the recruitment process, please inform us.

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