Customer Service and Web Content Assistant
2 weeks ago
Inbound/Outbound Customer Telephone Service Advisor
Lichfield - Hybrid
The Inbound/Outbound Customer Telephone Service Advisor role is one of the busiest and most important roles in our organisation.
You will be the first point of contact when speaking to our customer and booking their car in for Service/Repair.
You must have good listening skills with our valued customers over the telephone whilst also ensuring customer satisfaction levels are outstanding.
Therefore, we expect excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
Maximising Profit per Telephone Call through:
Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the CDK system to maximise the quality and content of the customer database.
Excellent customer service skills
Ability to smile over the phone
Calling lapsed and current customers, ensuring that they are aware that their car is overdue/or due for servicing/MOT. 1 Link & Online Bookings
~ Actioning 1 link/web bookings
Live Chat
~ Respond to customers via live chat in a timely and professional manner
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Lichfield, United Kingdom Brook Street Full timeInbound/Outbound Customer Telephone Service AdvisorLocation: Lichfield - HybridThe Inbound/Outbound Customer Telephone Service Advisor role is one of the busiest and most important roles in our organisation.You will be the first point of contact when speaking to our customer and booking their car in for Service/Repair.You must have good listening skills with...
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