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Communication Specialist
2 months ago
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you excited about the opportunity to contribute to a company's reputation and customer satisfaction through effective communication strategies?
At Pennon Group, we are dedicated to engaging with our customers, enhancing the reputation of our brands and services, and ensuring a proactive, ambitious, and innovative approach to customer engagement and communication. We are committed to acting in the public interest and supporting the people and places they love for generations to come.
We currently have an opportunity for a talented and experienced Communications Specialist to join our dynamic team based in Exeter. Joining us on a full-time permanentbasis , you will receive a competitive salary of circa £34,000 per annum (DOE) plus an excellent range of company benefits and rewards.
As the Communications Specialist , you will play an instrumental part in driving engagement and creative behaviour change campaigns that benefit our customers and the environment. You will support our customer communications across the business, promoting awareness and increasing the visibility of our services, whilst building strong engagement and loyalty with our customers.
The ideal candidate will have strong stakeholder management experience working across the business, planning, briefing and delivering campaign through on and offline channels. If you are passionate about customer communications and are ready to work in a team that values innovation and public engagement, we would love to hear from you.
Practical understanding of online and offline channels..
Excellent communication skills to eloquently tell a story, translating a complicated business into understandable, concise messages verbally and in writing.
Sharp attention to detail for proof-reading and editing content
Manage communications for operational incidents and projects as part of an out of hours standby rota
Support the wider Communications Team as and when required
Experience of working in a customer communications environment managing and planning campaigns
Proven strong creative, presentation and communication skills
Knowledge and understanding of communication practices, tools and techniques across online and offline channels.
Highly capable influencer with a natural style that helps to drive positive culture and behaviours
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities.
