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Service Management Team Lead

3 months ago

Hounslow Greater London, United Kingdom Red Sky Personnel Full time

Red Sky are seeking several Team Leaders to join our clients' team, working with one of their prestigious partner airlines.
As a Team Leader, you'll oversee cleaning standards for aircraft, ensuring quality and timeliness. Your duties include operating high-lift trucks, supporting the Cabin Appearance Manager, and ensuring compliance with relevant processes.
Experience in aircraft cleaning is essential. You'll be responsible for leading the team and meeting service level agreements.

Role and Responsibilities
Team Leadership: Manage and develop a cleaning team to deliver high-quality service while adhering to safety and security standards.
Operational Excellence: Ensure efficient aircraft cleaning operations by planning, allocating tasks, and managing resources effectively.
Communication and Coordination: Maintain effective communication with internal and external stakeholders to optimize operations.
Quality Assurance: Implement and maintain quality control processes, ensuring compliance with company and regulatory standards.
Safety and Compliance: Prioritize safety, adhere to company policies, and report any issues or deficiencies promptly.

Person Specification:
Aircraft cabin cleaning experience would be preferred.
Experience in driving and a Full UK Driving Licence, preferably in passenger transport.
Supervisory or management experience.
Knowledge of health and safety legislation.
Physically fit for manual tasks.
Attention to detail and vehicle maintenance knowledge.
Flexible with shift patterns.
Excellent communication and interpersonal skills.
Flexibility and innovation.
Achievement-oriented with high energy and drive.

Requirements
Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:
~5-year checkable history (employment, self-employment, education or benefit claim)
~3-year UK address history
~ Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & (British citizens only)
~ Provide proof of NI
~ Provide proof of address dated within the last 3months (utility bill, bank statement, HMRC Letter)
~ Have no unspent criminal convictions - If you are successful at interview, you will be required to undergo a Basic Crimincal Record Check (DBS) and a Counter Terrorism Check


Benefits:
~24/7 GP access for you and your immediate family.
~ Mental health support and life event counseling.
~ Fitness programs and cycle-to-work scheme.
~ Financial and legal support.
~ Access to Lifeworks, our employee app with perks, resources, and crisis support.