Workforce Management Team Lead

2 months ago

Hounslow, United Kingdom DO & CO Full time

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

We are seeking a dynamic and results-oriented Workforce Management Team Lead to join our DO & CO airline catering team in London. This role is crucial in ensuring that our workforce is effectively managed to meet the demands of our high-paced, luxury catering environment. You will be responsible for leading a team of workforce management professionals, ensuring the optimal allocation of staff resources, and maintaining seamless operations in collaboration with various stakeholders.

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes. Staff Scheduling: Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs while maintaining flexibility to accommodate demand variations. Resource Allocation: Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards. Timekeeping Oversight: Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs. Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions. Agency Management: Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed. Compliance: Ensure all workforce management activities are compliant with UK labour laws, regulations, and company policies. Reporting & Analysis: Generate and present regular reports on workforce performance, including KPIs, to senior management. Use data-driven insights to recommend improvements in workforce management processes. Technology Utilization: Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position. Strong analytical skills with experience in using workforce planning software and tools (for example Excel, Microsoft access etc. ) Excellent communication and interpersonal skills, with a proven ability to collaborate across departments. Knowledge of UK labour laws and workforce management best practices. Demonstrated leadership capabilities and experience managing a team. Strong problem-solving skills and ability to adapt to changing operational demands. Experience in the airline catering, hospitality, or related industry is preferred.

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

Competitive salary Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

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