Remote 1st Line Support Engineer

3 weeks ago


Catterick Garrison North Yorkshire, United Kingdom Razorblue Group Ltd Full time

We are looking for an Apprentice 1st Line Support Engineerto join our growing team of like-minded tech people. Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
Assist with user rights, passwords, accounts.
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Strong communication, and relationship-building skills
Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship
Aspects of Windows desktop, application support, Mobile Device and Tablet
Excellent conversational fluency in English is required to clearly explain complex technical issues.
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
25 days holidays per annum + public holidays + the ability to purchase 10 more
~ Your birthday off (Obviously)
~£2000 Referral Scheme Bonus – if you know any other techies that want to join us
~ Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
~ Fully funded training and accreditations to expand your skillset
~ Discounted Broadband (Necessity)
~ Life insurance
~ Private Health Insurance with AXA Health
~ Cycle to Work scheme
~ Cruise around in an eco-friendly electric car with our EV Scheme

We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Any emailed disclaimers indicating otherwise will not supersede this policy.


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