Field Services Manager

3 weeks ago

Worcester Worcestershire, United Kingdom Heels & Brogues Group Full time €50,000

Heels & Brogues Recruitment are working with a world-renowned client offering a fantastic opportunity for someone with experience managing a team of engineers. This role is ideal for a driven individual looking to lead and develop a high-performing field service team while contributing to the ongoing success of a global company.

Job Title: Field Service Area Manager

Location: South West, Wales and Midlands (Candidate Ideally based in the Gloucester/Kidderminster area)

Salary: £50,000 per annum + Bonus

Benefits:

* Company car

* Private Medical Insurance (Taxable Benefit)

* 25 days annual leave plus bank holidays

* Non-Contributory Company Pension Scheme (Company contributes 10%)

Primary Responsibilities for Field Service Manager:

* Support Senior Service Engineers to optimise the productivity of their teams by streamlining processes, ensuring efficient resource allocation, and maximizing the use of personnel and equipment.

Team Development:

* As a Field Service Manager, you will drive the training, development, and performance improvement of Senior Service Engineers.

Foster a collaborative feedback environment that encourages growth and continuous learning.

Process Compliance:

* Ensure adherence to service processes and company policies, addressing any non-compliance swiftly.

* Act as a key user for systems such as SIPS and other service tools.

Team Organisation:

* Provide effective leadership for Field Service teams, overseeing operational execution, performance, and development.

* Manage recruitment and team integration processes for new engineering hires.

Continuous Improvement:

* Analyse service operations and team performance to identify and implement improvements.

* Promote a culture of continuous development using performance metrics (KPIs) and customer feedback.

Customer Focus:

* Maintain high standards of customer interaction and satisfaction.

* Monitor customer feedback and act on Net Promoter Score (NPS) results or any other relevant metrics to enhance service quality.

Resource Management:

* Manage van-stock and spare parts efficiently.

* Approve Engineer overtime and travel expenses to ensure cost-effective operations.

Sales and Business Development:

* Identify potential sales opportunities for service contracts and machine placements during field visits.

* Provide leads to the Sales team based on machine status and customer feedback.

Requirements for a Field Service Manager:

Education & Knowledge:

* Strong understanding of field service operations, preferably in a technical or engineering environment.

Experience:

* Proven experience managing field service teams and leading Senior Engineers.

* Experience in customer service, team development, and resource management.

* A track record of implementing process improvements and driving team productivity.

Skills:

* Excellent leadership and people management skills, with the ability to motivate and develop teams.

* Strong organisational and planning skills.

* Good communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.

* Ability to analyse performance data and implement continuous improvement initiatives.

Other for a Field Service Manager:

* Full UK driving license.

* Willingness to travel across the region as required and overnight stays

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