ITIL Service Management

2 weeks ago

Bristol, United Kingdom AXA Group Operations Full time

In the Process Excellence team, we use agile ways of working to deliver, manage and continually improve our standardised global IT Service Management Processes. AXA GO strategic priorities include improving Operational Excellence and simplification. Be in charge of process deployment and compliance (including process application); Adapt / Decline in its operational context the standardized process: ability to make process modeling concept concrete.
• Adapt / Decline in its operational context the standardized process: ability to make process modeling concept concrete.
Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes:
• Participate fully in the SLM community
- Support the creation and be responsible for the publishing of any knowledge articles necessary to support the process deployment
- Manage any agreed Silva enhancements for the process (definition, testing, deployment information)
- Contribute to PAS (Process Adherence Survey) initiatives
- Give support/training to operational teams / new joiners for the correct implementation of the process
- Assist on the interface to GSC office in topics related to global QoS dashboard
Quality Management
Expert user of ServiceNow
Fluent English (written and spoken)
MS Excel, Powerpoint, Word
Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira)
rigor in fact base / data analysis
Prioritisation and planning skills
Preparation and delivery of training
~ Remote working environment
~ Understanding of IT Service Management/ITIL foundations level
~1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organisation)
~

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