Platform Service Engineer

3 weeks ago

Bristol, United Kingdom Logiq Consulting Full time

Logiq Consulting is a fantastic place to work. Our ethos is based on our core values of innovation, collaboration, and quality delivery. Being a fast-growing SME working alongside some of most prestigious clients in the UK we can offer not only a varied and interesting workload, but we can nurture your inquisitive nature and help you create change in the workplace - making it better for all.
Logiq Consulting are Cyber Security and Information Assurance experts. We specialise in providing leading edge consultancy to high-threat clients, as well as delivering a range of security services and products throughout the Private and Public Sector. We are a Microsoft Solutions Partner.

Due to a rapid increase in clients within Managed Services, we have a requirement for a Platforms Engineer to join our growing team. The ideal candidate will have current or recent experience of working within a second-line support (such as SaaS, Platforms, or Infrastructure) team.

The successful candidate will join our Managed Services team, supporting, establishing, and maintaining the Managed Services offering, for multiple clients, which is primarily underpinned by Microsoft 365 based collaborative technologies, but also including Cloud and On-premises infrastructure platforms.

Supporting the Managed Services team in ensuring Logiq meet their contractual Service Level Agreement obligations.
Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms.
Immediate administration and service support of a growing client & user base (currently c2,200 users, which we expect to exceed c3,000 during 2024).
Enabling continual improvement through overseeing and supporting the life cycle of the technology platforms and implementing new capabilities.
Design and implementation of solutions in support of the delivery of technical components required in customer proposals.

Experience in a service orientated technology platform support capability.
Proven experience in the design, execution, and optimisation of Office 365 & related services including:
Microsoft Intune
Microsoft SharePoint Online / OneDrive
Microsoft Entra and related components
Microsoft Teams
Microsoft Exchange Online
~ Microsoft Azure
Microsoft Sentinel
Microsoft 365 Defender
Microsoft Compliance & Security
Platforms support and maintenance within an ITIL Environment
Strong customer focus and customer service attitude
Previous experience in a consultancy role.
Experience working in an Agile framework.

Microsoft 365 Certified: ITIL v4 Foundation

Discretionary 10% bonus
Discretionary 2k annual training fund per employee
Very competitive pension scheme
Virtual GP

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