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Technology Quality

4 months ago

Glasgow, United Kingdom EXPERIAN Full time

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
Customer Research Lead – Customer Innovation Team


The Customer Research Lead is a vital contributor to the Innovation Team, focused on leading customer research efforts to validate assumptions and accelerate product innovation. Utilising these insights, the Lead will navigate the organisation's Product Lifecycle Management (PLM) system to streamline the innovation process, facilitating a quicker path to capital and investment. They bring extensive experience in customer research, showcasing an ability to conduct insightful conversations with both B2B clients and end consumers, and efficiently manage multiple projects within the PLM Innovation framework.
Customer JTBD Analysis: Gain a profound understanding of the functional, emotional, and social jobs to be done by customers to inform research direction and innovation strategies.
PLM Framework Compliance: Utilise the Product Lifecycle Management (PLM) system effectively to advance product development and innovation initiatives.
Assumption Testing: Execute detailed customer research to confirm or refute product assumptions, applying both qualitative and quantitative methodologies.
Synthesize, analyse and present data and insights through comprehensive reports for stakeholders and C-suite executives, offering clear, actionable recommendations.
Align research activities with the broader business objectives by working closely with product development, marketing, and GTM teams.
The Customer Research Lead is crucial in determining the direction of product innovation, ensuring that projects not only meet market demands but also position the organisation ahead of industry trends. De-risking resource and capital allocation to focus on priority initiatives through a nuanced understanding of customers JTBD, strong evidence and validation that customers want our solutions and are willing to pay and strategic use of the PLM & Innovation frameworks, this individual will contribute to maintaining the organisation's competitive edge.
Risk-taking : Act confidently despite incomplete information, expect iteration and change, excel at experimentation, and celebrate judicious risk taking. Trust more junior employees to carry out tasks without approval. Demonstrable background in customer research, with a focus on deciphering customer jobs to be done (JTBD).
Knowledge of Product Lifecycle Management (PLM) and Innovation systems and frameworks, with the capacity to integrate research activities with these processes.
Analytical Acumen: Strong analytical skills, proficient in data interpretation to uncover insights and guide strategic decisions.
Proficiency in both qualitative and quantitative research methodologies, with a strong ability to synthesize findings into actionable insights.
Creative and strategic thinker with a history of conceptualising and executing experiments that drive product innovation.
A degree in Business, Marketing, Psychology, or a related field is required.
Desired Qualities
Flexibility and adaptability in response to changing priorities and project scopes.
Effective project management skills, capable of juggling multiple projects concurrently.
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. Our approach to flexible working


We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered