Technical Operations Manager

4 weeks ago

Glasgow, United Kingdom DXC Technology Full time
Location: On site Erskine, ScotlandClearance level: SC Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over. DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com Job purpose:As the EUC Technical Operations Manager, you will lead a team of technicians responsible for the break-fix and build of end-user computing devices, including desktops, laptops, thin-clients, mobile devices, and printers.   You will collaborate closely with other departments to ensure seamless operations and the delivery of high-quality products/services to meet the needs and expectations of a broad client portfolio.  The role requires a combination of leadership skills, technical expertise, and problem-solving abilities. 
Responsibilities;
End User Computing Management:
  • Oversee the break-fix, build and maintenance of end-user computing hardware and software systems.
  • Ensure timely resolution of end-user device technical issues and service requests through effective incident management processes.
  • Collaborate with stakeholders to develop roadmaps, demand plans and budgets for the team and EUC initiatives.
  • Collaborate with cross-functional teams and operations departments, to address technical challenges, implement solutions, and support organizational objectives.
  • Identify and resolve issues impacting the build and maintenance of end-user computing hardware and provide guidance to team members.
  • Maintain accurate reporting of workload execution and output volumes to meet client reporting requirements. Generate regular progress reports and performance metrics to track team efficiency and project outcomes.

Team Leadership and Development:
  • Lead a team of EUC technicians and administrators, providing guidance, coaching, and mentorship.
  • Plan and allocate resources to meet shifting demand patterns and escalations.
  • Provide guidance and support for skill development, training, and career advancement opportunities.
  • Foster a culture of collaboration, innovation, and accountability within the technical operations team.
  • Develop and maintain team procedures, documentation, and knowledge base resources.
  • Identify and recruit talent into the team.

Process Optimization:
  • Identify opportunities to streamline workflows and automate repetitive tasks to improve operational efficiency.
  • Enforce quality standards and best practices to ensure the reliability, security, and efficiency of technical systems.
  • Work with the Quality teams to develop and ensure adherence to all processes and operating standards.
  • Continuously monitor workflows to identify and implement service improvements and ensure workforce optimisation.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Excellent leadership and communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
  • Proven experience in end-user computing management, technical operations management, or a similar role.
  • In-depth knowledge of a broad range of end user compute devices, desktop/laptop hardware and operating systems.
  • Proven ability to prioritize and manage multiple projects and initiatives in a fast-paced environment
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Availability to work outside of regular business hours when necessary to address emergencies or critical issues.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills.
  • Commitment to continuous learning and professional development.
 What we offer:DXC provide a comprehensive Flex benefits scheme including Security clearance retention payment, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you

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