Technical Support Specialist
18 hours ago
Technical Support & Customer Success Specialist Full-time, Permanent
Edinburgh City Centre (Hybrid)
£Joining a Customer Success team as a Technical Support Specialist you will be act as the main point of contact between clients & the greater business. Working with external teams - product, engineering, commercial
This fantastic opportunity is with one of Scotland’s most innovative tech companies & a true market leader. Once you have worked with this organisation, your future CV will immediately stand out even more – although you may not need that as our client has excellent tenure & staff retention within this team & the greater organisation generally.
Strong technical support experience
Experience constructing API requests (using Postman/ SoapUI etc), evaluating XML / JSON structures
Reading some basic Java code
Experience with JIRA and an industry standard ticketing system (ServiceNow, Zendesk, JIRA, etc)
Proven history of account management or relationship building
Automate where possible (through Lean/Agile measures)
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