Technical Support Consultant

3 weeks ago

United Kingdom GradBay Full time

The Business A cloud-based employee health platform specifically designed to help organisations successfully manage, monitor and take appropriate action to support employee health and wellbeing. This is a great opportunity to join an evolving, fast paced software organisation.

This is a great opportunity to join an evolving, fast paced software organisation. This is a fresh role within the business due to rapid growth and demand making it an exciting time to be joining the company.

You will work with the Project Manager to identify customer’s implementation requirements, translate the requirements into a proposed solution and manage the implementation through to completion.

challenges and proposing more efficient implementation options. Build customer knowledge in the system by delivering training and providing coaching/guidance
Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
Work with the Project Manager to detail the implementation project plan and expected delivery effort e.g. System configuration, including setup of customer environments, configuration of user permissions, creation of templates including online forms, email, SMS and Word using HTML, CSS and AngularJS.
Importing of employee, organisation or case related data into the system
Deliver or oversee the delivery of the required implementation.
Ensure the implementation is tested and meets the customers’ requirements.
Escalate any risks or issues to the delivery to the Project Manager and Technical Delivery Lead.
Offer coaching and guidance to other Technical Delivery Consultants as required.

Must have relatively good IT understanding.
Good time management skills with the ability to deliver to a deadline.
Experience of using HTML and Visual Studio Code would be advantageous.
An understanding of and/or experience of using JavaScript.

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