Senior Client Servicing Administrator
3 weeks ago
Any Type Holiday Type Any Departure Date Any Duration Any Destinations LIST Any Departure Point Travel Options Any - £10,000 pp Price/Budget 2 Adults Passengers
Customer Service Administrator
Office based.
Hours: Full Time, 37.5 hours per week - Monday – Friday 9:00 – 17:30 (1-hour unpaid lunch). Part time opportunities may also be available, please indicate your preferred hours of work.
Job Type - Permanent
Customer Service Administrator
Arena Travel have been providing high-quality special-interest tours and holidays for more than 40 years. We continue to build our reputation of delivering a wide range of escorted quality holidays and river cruises including tours in the special interest hobby areas. Having recently formed part of the Leger Shearings Group, we are excited to bring some new team members on board to grow the brand.
We are currently recruiting for administrators to join our customer service team in managing the customer documentation in line with service level agreements including accuracy and deadlines. If you have administrative experience and/or a keen interest in travel, then this is the ideal opportunity for you to join our busy and growing team.
Please note that any submitted personal data may be retained on file confidentially, for a period of 6 months, following which it will be destroyed.
To prepare final travel documentation for customers
Dispatch hard copy holiday brochures (including leaflets and inserts)
Prepare credit reports including travel agent statements, outstanding balances
Prepare passenger lists for outbound calling exercises (calls handled by our contact centre)
Data entry – updating bookings with customer information
Manage office stationery and stock
Excellent organisational & administration skills
Flexible approach to be part of a busy team
Experience in working within the travel industry
Reporting to the Customer Service Manager and closely working with our contact centre, Group Sales team and operations teams for administration support.
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