Client Services Consultant/senior Consultant

3 weeks ago

United Kingdom Magnit Full time

Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery.

CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with internal/external stakeholders
• The CSC scope of responsibilities covers multiple business verticals (professional, IT, payroll, etc.) over multiple EMEA countries (our client is a large multinational with a global footprint)
• Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience
• Facilitate the fulfillment of temporary requisitions through VMS system and efficiently manage the relationship/interaction of staffing suppliers and hiring managers
• For Payroll requirements:

• Handle critical Employee Relations issues, requesting support and guidance as required
• Escalate to your direct leadership any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
• Manager Magnit Direct contractors

Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment
• Fluent in English and ideally another European language at professional level
• A team spirit with the willingness to support and collaborate with peers, colleagues
• Exposure to billing processes in a MSP environment will be a plus
• Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources;
• Bachelor’s degree in a relevant field (HR or business administration will be a plus)

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community

To see a complete list of our open career opportunities please visit

Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.

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