Senior Client Services Manager

3 weeks ago

United Kingdom Home Group Full time

Job Description - Senior Client Services Manager (24397)

Job Description

Senior Client Services Manager - ( 24397 )

Description

Senior Client Service Manager

Mirfield, West Yorkshire

Permanent Full time (37.5 hrs)

Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Calder House and Queen Street teams to deliver person centred housing related support and make it a Great Place To Work for our colleaguesYou’ll manage our services which house customers experiencing mental health, undiagnosed learning difficulty, acquired brain injury or other vulnerability. You will also manage the housing for our Healey Supported Living service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers

Typical day as a Senior Client Service Manager

  • Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
  • Be the Safeguarding Lead for the service.
  • Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
  • Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
  • Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK

You have

  • The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
  • The understanding of where our customers are in their life and have the passion to advocate for them.
  • Experience of delivering support in a housing or care environment
  • Experience of people management
  • Experience of managing multiple services and/or managing managers
  • To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home

Job details

  • Flexible working hours (or we’re open to agreeing a work pattern with you)
  • On call shift payment of £14.30 per session
  • You'll work across the 2 service sites and visit our Healey service.
  • Be confident with technology.
  • You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

What’s in it for you?

  • 34 days annual leave (including bank hols and a “me day” to take for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us
  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
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