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Claims Team Manager

4 months ago

Salford Greater Manchester, United Kingdom Davies Full time

Reward platform – discounts for over 800 retailers
~25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
~ Development, training, and professional qualifications
~ Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance. Take responsibility for establishing a high performance culture within their team
~ Take responsibility for own development, working under limited supervision
~ Be flexible in approach, determined and willing to work outside normal office hours where required
~ Claims handling and team management


Ensure the team are working to client SLA’s – related to FNOL claims services (in hours and OOH teams) and repair management
Ensure audits are in place across the team – management day to day on set targets expected of the team
Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
Ensure the team create and maintain accurate claims management system records
Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
Review files to ensure we have managed the claims to the required SOP set by the client
Be competent and demonstrate leadership with all relevant IT (Microsoft), Reporting, and the HR systems, contributing to projects including systems and process development
Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
Use appropriate systems to monitor staff performance, productivity, sickness and holidays
Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
Assist in the completion of performance reviews in a fair, consistent and timely manner
Assist in the recruitment of claims handlers and support staff when requested
Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
Ensure compliance with statutory and regulatory requirements
Actively support and promote the firms values and policies in a professional manner
Assist in internal and external audit
Client Management

Assist with the preparation of client, team and sector analysis and statistics
Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
Sound knowledge of Motor claims
Understanding of total loss and engineering services aligned to motor claims
Shows commercial awareness in understanding of the market and industry
Delivers step change performance Improvement
Commercial Insight: Planning & Directing: Managing Performance: Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Davies is a community of outstanding people. We relentlessly seek more: for our business, our clients, our colleagues, and our communities. We make an impact in our communities. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.