Full Time Customer Service/Administrator
3 weeks ago
Customer Service Adviser-Student Support
Discover the unique opportunity to work with our client at The Open University, a distinguished public Distance Learning and Research University. As one of the largest universities in the UK for undergraduate education, they are at the forefront of innovation and education excellence.
We have vacancies within The Open University's Student Recruitment and Support Contact Centre as a Customer Service Adviser based in Manchester, paying £12.03 per hour. This position has a fixed start date, and you must be able to start in the role on Monday 3rd June 2024, a full commitment to the length of the contract is needed (to Friday 27th September 2024).
This is temporary role working full-time (37 hours per week).
The first seven weeks will be based in the office so that successful candidates receive full training, after this period, a hybrid working pattern will be in place (you will be supplied with a laptop). You will have to work to a flexible working pattern which will be between the current opening hours of 8.30pm Monday to Friday.
Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period.
This is a busy and varied role, as an Adviser you will be the first point of contact (by phone and email) for prospective and current students seeking information about study at the university. The team support students by ensuring they have the information they need to make the right study choices for them and can enrol and pay using their chosen method. This team works with colleagues across the University to support students and enquirers.
The role involves significant telephone work (both inbound and outbound), to provide support to students through their study journey, as well as email, letter & webchat. You will need to be confident working with multiple systems, information, and databases, to maintain student and enquirer details. Whilst ensuring that prospective and current students are given correct information and work with colleagues across the University to provide support.
Provide information to both prospective and current students supporting them with registration processes, funding enquiries and general information about The Open University via inbound/outbound phone calls and emails.
Use your experience and initiative to respond to issues, interpreting and applying procedures and guidelines as laid out within agreed policies.
Capture student contact and review and update records using university systems.
Work to a daily schedule to ensure that all activity is dealt with promptly and effectively within agreed Service Levels.
Meet and strive to exceed the expected service standards as set within our quality framework, delivering a positive experience for all prospective and current students by putting them at the heart of everything you do.
Commitment to delivering excellent customer service, with a "can do" attitude and in a professional manner.
Excellent communication skills, both oral and written e.g. effective telephone techniques, explain policies and processes and ability to write clearly, succinctly, and correctly.
Proven IT skills, including use of Microsoft Office packages.
Experience of working in a customer facing office environment with high volume telephone calls, emails, and correspondence.
Commitment to ongoing professional development.
Commitment to and understanding of equal opportunities and diversity.
The client promotes diversity in employment and welcome applications from all sections of the community.
If you would like to know more about this exciting opportunity, please apply online - closing date Tuesday 14th May 2024.
#
-
Customer Service Administrator
1 week ago
Manchester, United Kingdom The Talent Crowd Full timeCustomer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company£14.47 per hour9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on longer....
-
Customer Service Administrator
2 days ago
Manchester, United Kingdom The Talent Crowd Full timeCustomer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company £14.47 per hour 9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on...
-
Customer Service Administrator
1 week ago
Manchester, Greater Manchester, United Kingdom The Talent Crowd Full timeCustomer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company£14.47 per hour9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on longer....
-
Customer Service Administrator
4 weeks ago
Manchester, United Kingdom Recruitment Solutions (NW) Ltd Full timeLocation : Manchester Salary : £22,000 - £23,000 Consultants : Cassidy Pinder & Karen Reynolds We are currently working with a huge client based in Manchester who have an exciting opportunity for a Customer Service Administrator to join their team. Working hours are Monday - Friday **What you can expect**: - Career Progression / Development - Strong...
-
Customer Service Administrator
5 days ago
Manchester, United Kingdom GerrardWhite Full timeDo you have a passion for delivering excellent service? Are you looking to get into your first office role or looking for a career in Insurance? I have a fantastic opportunity available in Manchester, to work with one of the largest insurance groups in the UK! As a **Customer Service Administrator**you will be responsible for looking after a number of...
-
Customer Service/administration
4 weeks ago
Manchester, United Kingdom Recon Packaging LTD Full timeRecon Packaging Limited operate purpose built facilities designed ‘from the ground up’ to provide a clean, safe & reliable service. From collection of your empty package, through cleaning, refurbishment, testing & recycling of end of life containers, Recon Packaging offer a complete solution for your used packaging. **Duties will include** - Answering...
-
Customer Service/administration
4 weeks ago
Manchester, United Kingdom Recon Packaging LTD Full timeRecon Packaging Limited operate purpose built facilities designed ‘from the ground up’ to provide a clean, safe & reliable service. From collection of your empty package, through cleaning, refurbishment, testing & recycling of end of life containers, Recon Packaging offer a complete solution for your used packaging. **Duties will include** - Answering...
-
Customer Service Assistant, Full Time
5 days ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...
-
Customer Service Administrator
4 weeks ago
Manchester, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeCheshire Occupational Health Service is a collaborative service providing staff support to a number of NHS organisations. We are looking for an enthusiastic and professional administrator to join our team at our Occupational Health department at the Christie NHS Foundation Trust in Withington, Manchester. The Customer Service Administrator will provide a...
-
Customer Service Administrator
3 weeks ago
Manchester, United Kingdom Gazprom Energy Full timeDo you have proven administration skills and a passion for providing exceptional customer service? Our Customer Service Administrators play a key role in making sure Customer queries are resolved to exceptionally high standards and within specific timescales. As a B2B energy supplier SEFE Energy supplies thousands of businesses across the UK,...
-
Customer Service Administrator
4 weeks ago
Manchester, United Kingdom findajob.dwp Full timeto apply email cv - Customer Support Administrator – Manchester M40 - £24k - £25k + great benefits & career developmentJoin our busy friendly Sales office team, providing customer support to clients and colleagues.Duties to include - Answer the telephone and deal with any customer enquiries. Respond to email enquiries for the sales department. Chase...
-
Customer Service Advisor
6 days ago
Manchester, United Kingdom Pertemps SSDC - DDT Full time**Customer Service Advisor** Our Insurance Broker client have a brilliant opportunity to join their global company as a Customer Service Advisor! We are looking for a hard-working and committed Customer Service Advisor to support a busy claims handling department. This position would involve home working (all equipment provided) and offers full time hours...
-
Customer Service Assistant
7 days ago
Manchester, United Kingdom PropCall Full time**Job Role**: Customer Service & Property Assistant **Contract Type**: Part Time **Days/Hours**:Wednesdays and Fridays: 17:00-22:00 + Saturdays: 14:00-22:00 (16 hours per week). **Salary**: £10.43 per hour **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom PropCall Full time**Job Role**: Customer Service & Property Assistant **Contract Type**: Part Time **Days/Hours**:Tuesdays & Thursdays: 17:00-22:00 + 1 weekend day: 8 hour shift (16 hours per week). **Salary**: £10.00 per hour **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering...
-
Business Administrator
7 days ago
Manchester, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 264233**Salary**: - £24,067 - £25,342- Pro-rata**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...
-
Customer Service
4 weeks ago
Manchester, United Kingdom Search Consultancy Full timeWe are looking for a Customer Service / Administrator for our well established client based in Manchester City Centre **Your Customer Service / Administration duties will include -** - Providing support on administration queries - Sending necessary documents for signature using DocuSign - Providing excellent customer service **Experience preferred-** -...
-
Total Service Administrator
4 weeks ago
Manchester, United Kingdom Capita Full timeAdministrator role within Royal London account. **Job title**: Total Service Administrator To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service,...
-
Service Administrator
7 days ago
Manchester, United Kingdom Capita Full timePerforms customer service activities and initiatives for limited number of products or clients. **Job title**: Service Administrator **Salary: £19371.83** **Start Date** **We are currently recruiting for Full Time Flexible Advisors **within our Manchester City Centre **office.** Capita plc is the UK’s leading provider of business process management...
-
Sales and Customer Service
3 weeks ago
Manchester, United Kingdom Homans Associates II, LLC Full timeHomans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create...
-
Salford, Greater Manchester, United Kingdom Bibby Financial Services Ireland Full timeBibby Financial Services have an exciting opportunity available for a Cash Administrator to join us in Manchester on a hybrid contract. You will join us on full time, permanent basis and in return, you will receive a competitive salary of £23,660.We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than...
