Customer Service Assistant

3 weeks ago


Manchester, United Kingdom PropCall Full time

**Job Role**: Customer Service & Property Assistant

**Contract Type**: Part Time

**Days/Hours**:Wednesdays and Fridays: 17:00-22:00 + Saturdays: 14:00-22:00 (16 hours per week).

**Salary**: £10.43 per hour

**Company Overview**:
PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf.

**Key Responsibilities**:

- Handling PropCall’s out-of-hours calls.
- Triaging caller requests using standardised guidelines.
- Administering the accurate and informative recording and processing of calls.
- Providing a high level of customer service to all out of hours calls.
- Organisation of contractors.
- Administration of the online maintenance system.

**Preferred Skills & Education**:

- Experience within the customer service industry.

**Personality & Characteristics**:

- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Friendly and polite.

**Job Type**: Part-time

**Salary**: £10.43 per hour

**Benefits**:

- Casual dress
- Company events

Work Location: In person



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