Customer Service Assistant
2 weeks ago
**Job Role**: Customer Service & Property Assistant
**Contract Type**: Part Time
**Days/Hours**:Tuesdays & Thursdays: 17:00-22:00 + 1 weekend day: 8 hour shift (16 hours per week).
**Salary**: £10.00 per hour
**Company Overview**:
PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf.
**Key Responsibilities**:
- Handling PropCall’s out-of-hours calls.
- Triaging caller requests using standardised guidelines.
- Administering the accurate and informative recording and processing of calls.
- Providing a high level of customer service to all out of hours calls.
- Organisation of contractors.
- Administration of the online maintenance system.
**Preferred Skills & Education**:
- Experience within the customer service industry.
**Personality & Characteristics**:
- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Friendly and polite.
**Job Type**: Part-time
**Salary**: £10.00 per hour
**Benefits**:
- Casual dress
- Company events
Work Location: In person
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