Digital Inclusion Outreach Officer

5 days ago


Manchester, United Kingdom NFP People Full time €31,300

Stewardship Officer This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters.
We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the Regional Fundraising team.
Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Sunday 5th January 2025. First interview Monday 13th January 2025. Second interview Monday 20th January 2025
Interviews will be held via video conferencing. The team purpose is to listen to, understand and inspire supporters and the teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Fundraising, Fundraiser, Supporter Engagement, Supporter Experience, Supporter Care, Customer Service, Customer Service Officer, Customer Service Agent, Helpline, Fundraising Experience Officer, Individual Giving Officer.



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