Sales Coordinator

3 days ago


Manchester, United Kingdom John Crane Full time

About Us -

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.


John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.


Now let’s hear it directly from the creators – About | John Crane

Connect with us on LinkedIn: John Crane: LinkedIn

Job Description

We have a fantastic opportunity for a Sales Coordinator reporting to UK Sales Office Manager. The Sales Coordinator plays a vital role in managing quotes, processing orders, and handling customer inquiries to support commercial sales. Acting as a direct point of contact for customers, this position ensures smooth communication and efficient coordination across all stages of the sales process. With strong organisational skills and attention to detail, the Sales Coordinator helps keep operations running smoothly while delivering excellent customer service. This role is key to building positive relationships with clients and ensuring their needs are met promptly and professionally, making it an essential part of the team’s success.


This role is based from our either our Manchester or Aberdeen site working Monday to Friday normal office hours. (Hybrid working)


John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.


Duties & Responsibilities (not limited to)

  • Quote Management: Prepare, review, and deliver accurate customer quotes in a timely manner.
  • Order Processing: Process sales orders efficiently, ensuring accuracy and adherence to company guidelines.
  • Customer Query Resolution: Respond promptly to customer inquiries, providing solutions or escalating issues as needed.
  • Sales Coordination: Act as a liaison between the sales team and other departments to ensure seamless operations.
  • Documentation and Reporting: Maintain up-to-date records of quotes, orders, and communications in the system. Generate reports to track sales performance and order status.
  • Process Improvement: Identify opportunities to streamline sales-related processes and contribute to enhancing efficiency.
  • Customer Relationship Management: Foster strong client relationships through consistent, professional communication.
  • Accuracy and Quality: Ensure all quotes, orders, and customer interactions are completed accurately and to a high standard.
  • Timeliness: Meet deadlines for delivering quotes and processing orders to avoid delays in customer service.
  • Collaboration: Work effectively with the sales team and other departments to resolve issues and achieve goals.
  • Problem-Solving: Address customer concerns proactively and find effective resolutions.
  • Compliance: Adhere to company policies, procedures, and standards in all tasks.
  • Customer Satisfaction: Maintain a customer-centric approach, ensuring a positive experience at every touchpoint.
  • Continuous Learning: Stay updated on product knowledge, systems, and processes to improve overall performance.


The Individual

  • Strong customer communications skills
  • Great telephone manner
  • Eager to learn and develop
  • Collaborative team player
  • Great eye for detail.



Diversity & Inclusion


We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.


At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane) or LinkedIn.


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